Amazon Connect Developer

Glansa Associates; United States; Remote; CAD 90,000 - 150,000; Part time

Job summary

Glansa Associates is seeking an Amazon Connect Developer for a fully remote contract role. You will design and implement Amazon Connect contact center solutions and integrate Salesforce Service Cloud Voice to enhance customer and agent experiences.

The job involves building APIs, serverless components with AWS, and maintaining deployment pipelines for reliable releases. The candidate will work with Terraform, Azure DevOps, and other DevOps tools, ensuring robust telephony integrations and

Qualifications

• Experience designing and implementing Amazon Connect contact centers.
• Strong integration skills between Salesforce Service Cloud Voice and Amazon Connect.
• Proficiency with APIs, REST, and event-driven architectures.
• Experience with serverless architectures and AWS services.

Responsibilities

• Design, develop, configure, and support Amazon Connect contact center solutions.
• Integrate Salesforce Service Cloud Voice with Amazon Connect for seamless experiences.
• Build and integrate APIs and enterprise system connections.
• Develop IVR and self-service solutions and call flows.
• Implement automation, testing, CI/CD pipelines, and deployment processes.
• Collaborate with architects and stakeholders to document solutions.

Skills

Amazon Connect

Service Cloud Voice

APIs

REST APIs

AWS Lambda

Python

Node.js

DynamoDB

Terraform

Azure DevOps

Git

CI/CD

Apex

Omni-Channel

Troubleshooting

Automation

Testing

Education

Bachelor's degree in computer science or related field

Tools

AWS

Terraform

Azure DevOps

Git

Job description

Job Title: Amazon Connect Developer – Contact Center & Salesforce

Employment Type: Contract

Work Model: 100% Remote

Job Description:

• Design, develop, configure, and support Amazon Connect contact center solutions, including IVR, call routing, queues, contact flows, and self-service capabilities.
• Develop and maintain Salesforce Service Cloud Voice integrations with Amazon Connect, ensuring seamless customer and agent experiences across contact center platforms.
• Build and integrate APIs, REST services, webhooks, and enterprise systems connecting Amazon Connect, Salesforce, and other business applications.
• Develop advanced IVR and self-service solutions, including call flows, prompts, routing logic, customer authentication, and automated customer interactions.
• Develop serverless contact center solutions using AWS Lambda, Python/Node.js, Amazon Lex, DynamoDB, and other AWS services where required.
• Implement automation, testing frameworks, CI/CD pipelines, and deployment processes to support reliable Amazon Connect and Salesforce releases.
• Work extensively with Salesforce Service Cloud, including Apex, APIs, objects, Omni-Channel, integrations, and contact center/voice functionality.
• Utilize Terraform, Azure DevOps, Git, and other DevOps tools for infrastructure automation, source control, deployment, and environment management.
• Troubleshoot complex contact center, telephony, Salesforce integration, API, and production issues, while optimizing performance, reliability, and customer experience.
• Create and maintain technical documentation, solution designs, deployment procedures, integration specifications, and operational runbooks, while collaborating independently with architects, developers, and business stakeholders.