Remote Contact Center Agent — Legal Services Support

Walker Advertising; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

3 Weeks Paid Time Off

12 Weeks of Paid Parental Leave

Comprehensive Insurance Coverage (M/DV

401(k) Retirement Savings Plan

Wellness Initiatives/Employee Ass.is

Rewards and Recognition Programs

Career Development Opportunities

Bonus opportunities based on metrics

Job summary

Walker Advertising in the United States is seeking a full-time Contact Center Agent to handle inbound/outbound calls, chat, and text, guiding clients to the right legal services. You’ll ensure high customer satisfaction while meeting performance metrics in a fast-paced environment.

The role requires excellent communication, empathy, and the ability to navigate high call volumes. Weekend availability is required, with a remote work setup and potential bi-weekly bonuses based on performance and

Qualifications

• Previous collections, customer service, inside sales, or telemarketing experience preferred.
• Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing role.
• Exceptional customer service skills with strong oral and written communication abilities.
• Motivated self-starter able to thrive in incentive-driven, goal-oriented environments.
• Typing speed of at least 35 words per minute with accuracy.

Responsibilities

• Deliver exceptional customer service through phone, chat, and text."
• Use active listening and discovery to guide consumers toward the best legal solution and drive client transfers.
• Handle customer concerns and provide solutions within time limits.
• Maintain a professional, customer-oriented demeanor for a positive caller experience.
• Input and update customer information accurately.
• Meet or exceed performance metrics, including response times and satisfaction benchmarks.
• Prioritize and manage time to handle high call volumes while maintaining quality.
• Collaborate with team to ensure seamless operations and proper procedures.

Skills

Customer service

Sales targets

Active listening

Multitasking

Typing speed

Time management

Problem solving

Communication

Internet at home

Weekend availability

Job description

Walker Advertising in the United States is seeking a full-time Contact Center Agent to handle inbound/outbound calls, chat, and text, guiding clients to the right legal services. You’ll ensure high customer satisfaction while meeting performance metrics in a fast-paced environment.

The role requires excellent communication, empathy, and the ability to navigate high call volumes. Weekend availability is required, with a remote work setup and potential bi-weekly bonuses based on performance and