Remote Consumer Loans Operations & Governance Coordinator

First Merchants Corporation; Ohio; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Base Pay plus Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings Account

Flexible Spending Accounts

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Consumer Loans FLHS Operations Coordinator to join our team. This role supports First Lien Heloc lending products and operations by coordinating product and process implementation, monitoring performance, assisting TPO partners and lenders, and maintaining procedures.

The position can be remote within our operational footprint, with collaboration across teams to ensure compliant execution and timely issue resolution.

Qualifications

• Associates degree in a related field.
• 5+ years of experience in multiple facets of mortgage lending.

Responsibilities

• Coordinate development, implementation, and post-launch support of new products and related processes to align with policy and controls.
• Develop and deliver standardized management reporting on new product implementations, including deployment status and issues.
• Monitor post-launch loan production and operational performance to identify issues and opportunities for improvements.
• Coordinate onboarding and ongoing support for TPO partners and FLHS lenders, including training and live operational support.
• Coordinate process-improvement initiatives across FLHS and partner functions with adoption of changes.
• Maintain and administer the FLHS procedure library with periodic reviews and updates.
• Coordinate FLHS model governance activities and remediation tracking.
• Coordinate new-vendor approval activities and ongoing vendor reviews per vendor management requirements.

Education

Associates degree in a related field

Job description

First Merchants Bank is seeking a Consumer Loans FLHS Operations Coordinator to join our team. This role supports First Lien Heloc lending products and operations by coordinating product and process implementation, monitoring performance, assisting TPO partners and lenders, and maintaining procedures.

The position can be remote within our operational footprint, with collaboration across teams to ensure compliant execution and timely issue resolution.