Consumer Loans FLHS Operations Coordinator

First Merchants Bank; Kentucky; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Base Pay plus Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Consumer Loans FLHS Operations Coordinator to join our team. This role supports First Lien HELOC lending products and operations by coordinating product and process implementation, monitoring performance, assisting TPO partners and lenders, maintaining procedures, and facilitating governance, vendor, and remediation activities.

This position can be remote within our operational footprint.

Qualifications

• Associates degree in a related field.
• 5+ years of experience in multiple facets or mortgage lending.

Responsibilities

• Coordinate the development, implementation, and post-launch support of approved new products, including related processes and procedures, to align with applicable policy, risk appetite, and established controls.
• Develop and deliver standardized management reporting on new product implementations, including deployment status, identified issues, and follow-up activities.
• Monitor post-launch loan production and operational performance to identify issues, trends, and opportunities for process or procedural adjustments.
• Coordinate onboarding and ongoing operational support for TPO partners and FLHS lenders, including the development of job aids and procedures, training, pipeline monitoring, and live operational support.
• Coordinate approved process-improvement initiatives across FLHS and partner functions, supporting implementation, documentation, communication, and adoption of process changes.
• Maintain and administer the FLHS procedure library, coordinating periodic reviews and updates to support accurate and current operational documentation.
• Coordinate FLHS model governance activities, including required model risk management documentation, reviews, updates, and ongoing monitoring activities.
• Coordinate responses to identified findings and track remediation activities through resolution.
• Coordinate new-vendor approval activities and ongoing vendor reviews in accordance with established vendor management requirements.
• Perform other duties and responsibilities as assigned.

Skills

Mortgage lending

Education

Associates degree

Job description

First Merchants Bank is seeking a Consumer Loans FLHS Operations Coordinator to join our team! This position will support First Lien Heloc lending products and operations by coordinating product and process implementation, monitoring performance, assisting Third Party Originated (TPO) partners and lenders, maintaining procedures, and facilitating governance, vendor, and remediation activities. The role collaborates across teams to promote consistent, compliant execution and timely issue resolution. This position can be remote within our operational footprint.

As part of this role you will:

• Coordinate the development, implementation, and post-launch support of approved new products, including related processes and procedures, to align with applicable policy, risk appetite, and established controls.
• Develop and deliver standardized management reporting on new product implementations, including deployment status, identified issues, and follow-up activities.
• Monitor post-launch loan production and operational performance to identify issues, trends, and opportunities for process or procedural adjustments.
• Coordinate onboarding and ongoing operational support for TPO partners and FLHS lenders, including the development of job aids and procedures, training, pipeline monitoring, and live operational support.
• Coordinate approved process-improvement initiatives across FLHS and partner functions, supporting implementation, documentation, communication, and adoption of process changes.
• Maintain and administer the FLHS procedure library, coordinating periodic reviews and updates to support accurate and current operational documentation.
• Coordinate FLHS model governance activities, including required model risk management documentation, reviews, updates, and ongoing monitoring activities.
• Coordinate responses to identified findings and track remediation activities through resolution.
• Coordinate new-vendor approval activities and ongoing vendor reviews in accordance with established vendor management requirements.
• Perform other duties and responsibilities as assigned.

To be successful in this position, we require the following:

• Associates degree in a related field
• 5+ years of experience in multiple facets or mortgage lending

The following would be a plus:

• Ability to communicate with customers, internal co-workers, vendors and other service providers in a timely and professional manner.
• Detail-oriented with an aptitude for problem resolution.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.