Remote Consumer Loans FLHS Operations Coordinator

First Merchants Corporation; Kentucky; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Base Pay plus Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Consumer Loans FLHS Operations Coordinator to join our team. This role supports First Lien HELOC lending products and operations by coordinating product and process implementation, monitoring performance, assisting TPO partners and lenders, maintaining procedures, and facilitating governance, vendor, and remediation activities.

This position can be remote within our operational footprint.

Qualifications

• Associates degree in a related field.
• 5+ years of experience in multiple facets or mortgage lending.

Responsibilities

• Coordinate the development, implementation, and post-launch support of approved new products, including related processes and procedures, to align with applicable policy, risk appetite, and established controls.
• Develop and deliver standardized management reporting on new product implementations, including deployment status, identified issues, and follow-up activities.
• Monitor post-launch loan production and operational performance to identify issues, trends, and opportunities for process or procedural adjustments.
• Coordinate onboarding and ongoing operational support for TPO partners and FLHS lenders, including the development of job aids and procedures, training, pipeline monitoring, and live operational support.
• Coordinate approved process-improvement initiatives across FLHS and partner functions, supporting implementation, documentation, communication, and adoption of process changes.
• Maintain and administer the FLHS procedure library, coordinating periodic reviews and updates to support accurate and current operational documentation.
• Coordinate FLHS model governance activities, including required model risk management documentation, reviews, updates, and ongoing monitoring activities.
• Coordinate responses to identified findings and track remediation activities through resolution.
• Coordinate new-vendor approval activities and ongoing vendor reviews in accordance with established vendor management requirements.
• Perform other duties and responsibilities as assigned.

Skills

Mortgage lending

Education

Associates degree

Job description

First Merchants Bank is seeking a Consumer Loans FLHS Operations Coordinator to join our team. This role supports First Lien HELOC lending products and operations by coordinating product and process implementation, monitoring performance, assisting TPO partners and lenders, maintaining procedures, and facilitating governance, vendor, and remediation activities.

This position can be remote within our operational footprint.