Remote Consumer Loan Specialist

Apple-Federal-Credit-Union; Fair Oaks (VA); On-site; USD 33,000 - 41,000; Full time

Job summary

Apple Federal Credit Union seeks a Consumer Loan Representative I to handle origination and sales of consumer loans across phone, online and mobile channels in a regular full-time capacity at our Fairfax, VA headquarters. The role requires proven customer service and cross-sell aptitude, plus knowledge of lending policies and regulatory guidelines.

You will communicate with members via phone, email and text, manage multiple tasks efficiently, and provide prompt, accurate service while upholding

Qualifications

• Minimum of one (1) year of financial institution experience.
• Working knowledge of consumer lending products, policies and guidelines.
• A high school education or GED.
• Excellent interpersonal communication.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple tasks and provide courteous and timely member service and work on a high-functioning team.
• Ability to identify opportunities and cross-sell credit union products and services.
• Excellent attention to detail and strong written and verbal communication skills.
• Ability to function in a financial institution environment.

Responsibilities

• Provide friendly, professional, prompt, efficient and accurate service in the origination and sales of consumer loan products.
• Handles incoming member calls and internal calls including direct or hotline calls, which may include taking the loan application via phone.
• Interview and originate member loan applications for all Consumer Loans submitted via our remote channels.
• Origination activities include, but are not limited to: verification of income/employment, debts, assets, verification of unsecured debt to adjusted gross income ratio, review of credit report data, obtaining explanations of derogatory credit, obtaining additional information requested by the underwriter, etc.,
• Responsible for ensuring that all applications are acted upon promptly, and are complete, and may include the preparation and issuance of required early disclosures.
• Receives and handles communications regarding member loans. Provides accurate information to members regarding credit union services, products, policies and procedures. Advises members of federal regulations applicable to these policies and procedures. Resolves member complaints and corrects errors. Contacts the member by phone and advises them of the lending decision.
• Responds and resolves Quality Assurance Service Events in a prompt matter.

Skills

Customer service

Cross-selling

Communication

Analytical thinking

Education

High school diploma or GED

Job description

Apple Federal Credit Union seeks a Consumer Loan Representative I to handle origination and sales of consumer loans across phone, online and mobile channels in a regular full-time capacity at our Fairfax, VA headquarters. The role requires proven customer service and cross-sell aptitude, plus knowledge of lending policies and regulatory guidelines.

You will communicate with members via phone, email and text, manage multiple tasks efficiently, and provide prompt, accurate service while upholding