Remote Consumer Insights Lead | CX Strategy and Analytics

Ascension; St. Louis (MO); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid time off

Job summary

Ascension is seeking a senior CX leader to oversee consumer experience research, listening programs, and cross-functional data integration. You will guide analyses of journeys and sentiment across patients, consumers, and caregivers, and mentor a team of insights analysts to ensure rigorous modeling, visualization, and reporting.

The role partners with clinical and operational teams to translate insights into actionable patient care improvements, leveraging AI tools for executive-level reporting

Qualifications

• Bachelor's or Associate degree with relevant cumulative experience (3+ years leadership preferred).
• Experience leading customer/consumer insights research or measurement programs.

Responsibilities

• Oversee day-to-day consumer experience research and continuous listening programs.
• Drive driver, journey, and sentiment analyses across patients, consumers, and caregivers.
• Lead insights analysts to ensure rigor in data modeling, visualization, and reporting.
• Partner with clinical and operational teams to translate insights into improvements.
• Leverage AI and analytics tools to deliver executive-level reporting.

Skills

CX Research

Leadership

Analytics

Cross-functional collaboration

Education

Bachelor's or Associate degree

Tools

Data visualization

Reporting

Job description

Ascension is seeking a senior CX leader to oversee consumer experience research, listening programs, and cross-functional data integration. You will guide analyses of journeys and sentiment across patients, consumers, and caregivers, and mentor a team of insights analysts to ensure rigorous modeling, visualization, and reporting.

The role partners with clinical and operational teams to translate insights into actionable patient care improvements, leveraging AI tools for executive-level reporting