Remote Consumer Experience Lead: Healthcare Ops & Strategy

Humana Inc; Northern (KY); Hybrid; USD 104,000 - 143,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Job summary

Humana Inc. is seeking a Consumer Experience Lead for a remote role based in Kentucky.

You will lead strategic and operational initiatives to optimize interactions between Humana and its members, addressing issues from the Resolution hub and ensuring timely delivery across teams. You will analyze complex problems to identify root causes, influence decisions at all levels, and implement sustainable improvements.

Qualifications

• Bachelor's degree required.
• 3+ years in Healthcare operations.
• 3+ years of project management experience.
• 3+ years of project leadership experience.
• Analytical approach to root cause and sustainable solutions.

Responsibilities

• Lead strategic and operational initiatives to improve performance and cross-functional execution.
• Analyze complex issues to identify root causes and recommend sustainable solutions.
• Build relationships and influence decisions at all levels; communicate recommendations effectively.
• Manage escalations and accountability for commitments, deliverables, and actions across teams.
• Strengthen operations through documentation, self-service resources, and process optimization.

Skills

Healthcare operations

Project management

Project leadership

Root cause analysis

Education

Bachelor's degree

Job description

Humana Inc. is seeking a Consumer Experience Lead for a remote role based in Kentucky.

You will lead strategic and operational initiatives to optimize interactions between Humana and its members, addressing issues from the Resolution hub and ensuring timely delivery across teams. You will analyze complex problems to identify root causes, influence decisions at all levels, and implement sustainable improvements.