Remote Construction Success Team Manager

Phx Fwd; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Fieldwire is seeking a Team Manager on the Customer Success team to lead a diverse, high‑performing organization spanning Strategic, Mid‑Market, and Australian segments.

You will coach and develop contributors, build scalable processes, and drive retention, adoption, and health outcomes across geographies, while partnering with Sales, Solutions Engineering, Product, Support, and Operations. This role emphasizes ownership, collaboration, and delivering measurable business impact.

Qualifications

• 6+ years of professional experience in Customer Success, Account Management, Consulting, SaaS, Construction Tech, or related customer-facing roles.
• 2+ years of people management experience, including leadership of senior individual contributors, or multi-segment teams.
• Experience with Fieldwire, construction workflows, or customer success leadership in the construction tech industry is strongly preferred.

Responsibilities

• Lead and develop a team of Customer Success Managers across Strategic, Mid‑Market, and Australian segments, driving consistent customer outcomes and operational excellence.
• Establish, monitor, and report on team OKRs, KPIs, retention goals, adoption metrics, and overall business performance.
• Partner on complex customer situations, executive escalations, and strategic account initiatives.
• Own the full employee lifecycle, including hiring, onboarding, performance reviews, talent development, and succession planning.

Skills

People Management

Cross-functional Leadership

Data-driven Decision Making

Client Stakeholder Management

Tools

Fieldwire

Job description

Fieldwire is seeking a Team Manager on the Customer Success team to lead a diverse, high‑performing organization spanning Strategic, Mid‑Market, and Australian segments.

You will coach and develop contributors, build scalable processes, and drive retention, adoption, and health outcomes across geographies, while partnering with Sales, Solutions Engineering, Product, Support, and Operations. This role emphasizes ownership, collaboration, and delivering measurable business impact.