Construction Success Team Manager (Fully Remote)

Fieldwire; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Fieldwire, part of the Hilti family, seeks a Customer Success Manager in the United States to own onboarding through renewal for assigned accounts. You will conduct regular check-ins and trainings with key stakeholders and partner with support and product teams to resolve client issues, all within a remote-friendly culture.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple priorities remotely in a SaaS/construction context.

Qualifications

• Experience in customer success or account management within SaaS or construction.
• Strong communication and problem-solving skills.
• Ability to work remotely and manage multiple priorities.

Responsibilities

• Own the success of assigned construction accounts from onboarding to renewal.
• Conduct regular check-ins and training sessions for key stakeholders.
• Collaborate with support and product teams to resolve client issues.

Skills

Customer success

Account management

SaaS experience

Construction understanding

Job description

• Own the success of assigned construction accounts from onboarding to renewal.
• Conduct regular check-ins and training sessions for key stakeholders.
• Collaborate with support and product teams to resolve client issues.

Qualifications:

• Experience in customer success or account management within SaaS or construction.
• Strong communication and problem-solving skills.
• Ability to work remotely and manage multiple priorities.

About Us:

Fieldwire is part of the Hilti family and serves thousands of construction teams.

We value diversity, equity, and inclusion in our remote-first culture.

Fieldwire is a construction management software platform that streamlines field operations and collaboration. Backed by Hilti, the company serves general and specialty contractors with a focus on improving project efficiency.