Construction Success Team Manager

Ladders; United States; Remote; USD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Fully remote work within the United S

Zusammenfassung

Ladders is seeking a Construction Success Team Manager for a remote US-based role. You will lead a customer success organization focused on adoption, retention, and measurable outcomes for construction customers, partnering with cross-functional teams to enhance programs and translate the voice of the customer into actionable business strategy.

The role also includes developing remote team members, improving processes and documentation, and fostering a culture of accountability and

Qualifikationen

• 6+ years of experience in Customer Success, Account Management, Consulting, SaaS, or Construction Technology.
• 2+ years of experience managing multi-segment teams or senior contributors.
• Preferred background in construction workflows or customer success within construction technology.
• Demonstrated success in leading teams for measurable business outcomes in dynamic environments.
• Experience managing remote teams and diverse customer segments.
• Strong coaching and mentoring skills for team development.
• Excellent communication, presentation, and cross-functional leadership capabilities.

Aufgaben

• Lead and develop a Customer Success Management team focused on achieving customer outcomes.
• Establish and report on team objectives, KPIs, retention, and adoption metrics.
• Manage complex customer escalations and strategic account projects.
• Oversee the full employee lifecycle, from hiring to talent development.
• Enhance Customer Success programs and documentation through continuous improvement.
• Collaborate with cross-functional teams to drive strategic initiatives.
• Advocate for customer success and represent the voice of the customer in company strategy.
• Foster a culture of accountability and teamwork across the organization.

Kenntnisse

Customer success leadership

Account management

Coaching/mentoring

Remote team leadership

Cross-functional collaboration

Jobbeschreibung

For our client, we are seeking a Construction Success Team Manager to join the team of a leader in the Real Estate & Construction space. This role will lead a customer success organization focused on driving adoption, retention, and measurable outcomes for construction customers. You will partner closely with cross-functional teams to strengthen customer programs, resolve complex escalations, and translate the voice of the customer into actionable business strategy. The position also includes developing remote team members, improving processes and documentation, and fostering a culture of accountability and collaboration. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $120,000 – $150,000 annually

Responsibilities

• Lead and develop a Customer Success Management team focused on achieving customer outcomes.
• Establish and report on team objectives, KPIs, retention, and adoption metrics.
• Manage complex customer escalations and strategic account projects.
• Oversee the full employee lifecycle, from hiring to talent development.
• Enhance Customer Success programs and documentation through continuous improvement.
• Collaborate with cross-functional teams to drive strategic initiatives.
• Advocate for customer success and represent the voice of the customer in company strategy.
• Foster a culture of accountability and teamwork across the organization.

Qualifications

• 6+ years of experience in Customer Success, Account Management, Consulting, SaaS, or Construction Technology.
• 2+ years of experience managing multi-segment teams or senior contributors.
• Preferred background in construction workflows or customer success within construction technology.
• Demonstrated success in leading teams for measurable business outcomes in dynamic environments.
• Experience managing remote teams and diverse customer segments.
• Strong coaching and mentoring skills for team development.
• Excellent communication, presentation, and cross-functional leadership capabilities.

Benefits

• Fully remote work option within the United States.
• Access to a supportive and collaborative team environment.
• Opportunity for professional development and leadership growth.
• Engagement with a mission-driven organization focused on transforming construction processes.

Our client is an equal opportunity employer.