Remote Connectivity Lead: Client Onboarding & Support

withwisdom; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Wisdom seeks a proactive IT Operations & Client Connectivity Specialist to lead deployment and ongoing support of remote connectivity solutions for dental practice clients. You will manage client connectivity journeys, partnering with offices, their IT providers, onboarding teams, and engineering to ensure secure, stable connections.

From implementation through post go-live support, you will manage technical projects, troubleshoot complex connectivity issues, coordinate with stakeholders,

Qualifications

• 3+ years of experience in IT support, technical implementation, systems administration, MSP, or client facing technical operations.
• Experience supporting remote users, VPNs, remote desktop technologies, Windows environments, and networking fundamentals.
• Strong troubleshooting skills across hardware, software, authentication, networking, and connectivity.
• Experience coordinating technical projects involving multiple stakeholders.
• Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical audiences.

Responsibilities

• Lead the technical onboarding process for new client implementations.
• Coordinate with dental offices and their IT providers to establish secure remote access.
• Configure, validate, and troubleshoot VPN, TS+, Splashtop, remote desktop, and network connectivity.
• Perform end to end validation including connectivity testing and remote session stability.
• Serve as the primary technical owner for client connectivity issues after implementation.
• Escalate complex issues while maintaining ownership of communication and follow through.
• Partner with cross-functional teams to translate technical concepts for nontechnical users.

Skills

IT support

Remote collaboration

Project coordination

Technical communication

Tools

VPN

Remote Desktop

Windows OS

Networking basics

Job description

Wisdom seeks a proactive IT Operations & Client Connectivity Specialist to lead deployment and ongoing support of remote connectivity solutions for dental practice clients. You will manage client connectivity journeys, partnering with offices, their IT providers, onboarding teams, and engineering to ensure secure, stable connections.

From implementation through post go-live support, you will manage technical projects, troubleshoot complex connectivity issues, coordinate with stakeholders,