Remote Connectivity Engineer II - Healthcare IT

Hologic, Inc.; Natick (MA); Remote; USD 78,000 - 122,000; Full time

Job summary

Hologic, Inc. is seeking a Connectivity Engineer II to support healthcare customers by ensuring networked medical devices function reliably within healthcare information systems.

The role emphasizes troubleshooting connectivity, collaborating with customers and teams, and driving uptime and interoperability. The position involves remote work with occasional travel, rigorous adherence to quality, regulatory, FDA, ISO standards, and documentation requirements.

Qualifications

• Technical diploma or associate degree required or equivalent experience.
• 2–4 years in technical support or IT-related roles with connectivity focus.
• Experience troubleshooting software, hardware, and network issues.

Responsibilities

• Provide technical support focusing on connectivity and interoperability in healthcare IT systems.
• Troubleshoot, investigate, and perform root cause analysis using diagnostic tools.
• Support installations, upgrades, configurations, and connectivity projects.
• Maintain documentation of activities, resolutions, and actions in the CRM.
• Collaborate with customers, field personnel, and cross-functional teams.

Skills

Networking concepts

Troubleshooting

Remote work

Communication skills

Analytical thinking

Education

Technical diploma / associate degree

Bachelor's degree preferred

Tools

Diagnostic tools

Remote support tools

Log analysis

Job description

Hologic, Inc. is seeking a Connectivity Engineer II to support healthcare customers by ensuring networked medical devices function reliably within healthcare information systems.

The role emphasizes troubleshooting connectivity, collaborating with customers and teams, and driving uptime and interoperability. The position involves remote work with occasional travel, rigorous adherence to quality, regulatory, FDA, ISO standards, and documentation requirements.