Connectivity Engineer 2

Hologic, Inc.; Natick (MA); Remote; USD 78,000 - 122,000; Full time

Job summary

Hologic, Inc. is seeking a Connectivity Engineer II to support healthcare customers by ensuring networked medical devices function reliably within healthcare information systems.

The role emphasizes troubleshooting connectivity, collaborating with customers and teams, and driving uptime and interoperability. The position involves remote work with occasional travel, rigorous adherence to quality, regulatory, FDA, ISO standards, and documentation requirements.

Qualifications

• Technical diploma or associate degree required or equivalent experience.
• 2–4 years in technical support or IT-related roles with connectivity focus.
• Experience troubleshooting software, hardware, and network issues.

Responsibilities

• Provide technical support focusing on connectivity and interoperability in healthcare IT systems.
• Troubleshoot, investigate, and perform root cause analysis using diagnostic tools.
• Support installations, upgrades, configurations, and connectivity projects.
• Maintain documentation of activities, resolutions, and actions in the CRM.
• Collaborate with customers, field personnel, and cross-functional teams.

Skills

Networking concepts

Troubleshooting

Remote work

Communication skills

Analytical thinking

Education

Technical diploma / associate degree

Bachelor's degree preferred

Tools

Diagnostic tools

Remote support tools

Log analysis

Job description

Connectivity Engineer II – Remote

As a leading innovator in women's health, we at Hologic are empowering people to live healthier lives everywhere, every day. Our Breast & Skeletal Health, Diagnostics, and GYN Surgical divisions rely on our customer support teams to deliver exceptional service and expertise to customers around the world.

We are seeking a Connectivity Engineer II to support healthcare customers by ensuring the functionality, reliability, and interoperability of networked medical devices within healthcare information systems. In this role, you will troubleshoot complex connectivity issues, collaborate with customers and cross-functional teams, and help maximize system performance and uptime.

Summary of Duties and Responsibilities

• Provide technical support to internal and external customers, focusing on connectivity and interoperability within healthcare information systems.
• Perform investigations, troubleshooting, and root cause analysis using diagnostic tools and established processes.
• Support product installations, software upgrades, configuration changes, and connectivity-related projects.
• Deliver responsive, high-quality support while maintaining a strong customer focus.
• Take ownership of escalated cases, provide regular status updates, and drive timely resolution.
• Escalate issues to subject matter experts and management as necessary.
• Document case activity, investigation findings, actions taken, and resolutions within the CRM system.
• Maintain compliance with quality, regulatory, and documentation requirements.
• Collaborate with team members, customers, and field personnel to investigate and resolve issues.
• Dispatch Field Service Engineers when onsite support is required and provide clear guidance regarding required actions.
• Leverage and contribute to the shared Knowledge Base to improve problem resolution and team effectiveness.
• Build and maintain advanced knowledge of Hologic products, networking technologies, and interoperability standards.
• Communicate product reliability concerns and recommend process improvements.
• Participate in technical discussions and customer meetings as required.
• Support the Quality Policy and adhere to all Quality System procedures, FDA regulations, and ISO requirements.

Qualifications

Required

• Technical diploma, associate degree, or equivalent experience.
• 2-4 years of experience in a technical support, IT support, or related technical role.
• Experience troubleshooting software, hardware, and network-related issues.
• Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote work environment while managing multiple priorities.

Preferred

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Experience supporting healthcare information systems and medical device connectivity.
• Knowledge of DICOM, PACS, HL7, RIS/LIS, and related healthcare interoperability standards.
• Experience using diagnostic and remote support tools, including log analysis, ping, traceroute, and remote desktop applications.

Physical Requirements

• Ability to sit, stand, walk, and use hands and arms to perform computer and equipment-related tasks.
• Ability to occasionally lift and move equipment weighing up to 40 pounds.
• Ability to assemble and connect computer peripherals as needed.

Additional Information

• Flexible work schedule required to support customer and business needs.
• Occasional travel of up to 10% may be required.
• Additional duties may be assigned as business needs dictate.

Why Hologic?

At Hologic, we are committed to making healthcare better through innovation, collaboration, and customer excellence. We provide comprehensive onboarding, ongoing professional development, and opportunities for career growth. You'll join a team dedicated to solving meaningful challenges and improving patient care through technology.

Compensation and Benefits

The annualized base salary range for this role is$78,000to $122,100. This position is also eligible for an annual bonus. Final compensation will be determined based on factors including experience, skills, education, geographic location, business needs, and market conditions.

Equal Opportunity Employer

Hologic is proud to be an Equal Opportunity Employer inclusive of individuals with disabilities and protected veterans.

#LI-JW2

This position must comply with all applicable FDA regulations, ISO requirements, company policies, and quality system procedures.