Remote Concierge Practice Manager: Billing & Operations

Clarityhealthwellness; New York (NY); Hybrid; USD 36,000 - 43,000; Part time

Job summary

Insight Therapy NYC is seeking a highly organized Practice Manager to oversee administrative, billing, and operational functions for its concierge-style therapy team in New York City. You will manage client onboarding, insurance verification, and billing with a focus on privacy, discretion, and premium client care.

The role supports virtual, in-person, and hybrid therapists and requires experience with HIPAA-compliant workflows, Northwell/other payers, and strong communication skills.

Qualifications

• 3+ years of administrative experience in a private group mental health or medical practice setting.
• Proficiency with SimplePractice or similar EHR systems.
• Proficiency in Google Workspace (Docs, Sheets, Drive).
• Strong working knowledge of mental health billing and insurance processes including INN and OON claims.
• Familiarity with CPT codes, EOBs, insurance reimbursement procedures, and revenue cycle management.
• Excellent written and verbal communication skills, client-centered and professional tone.
• Ability to draft and refine administrative templates, workflows, and policies.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Commitment to confidentiality, accuracy, and respectful communication.
• Familiarity with Northwell, Anthem BCBS, Aetna, Cigna, UHC, and mental health reimbursement standards.

Responsibilities

• Manage client onboarding: intake form review, account setup, and documentation in our EHR (SimplePractice).
• Oversee billing, invoicing, payment posting, and account reconciliation.
• Coordinate INN and OON insurance submissions, denials, corrections, and resubmissions (currently credentialed with Northwell).
• Verify benefits and eligibility for INN and OON clients.
• Maintain payer information and insurance fee schedules; generate superbills for OON clients.
• Serve as primary admin liaison between therapists, clients, and insurance carriers; weekly KPI reporting.

Skills

Administrative experience

Client-focused communication

HIPAA/compliance awareness

Detail-oriented

Tools

SimplePractice

Google Workspace

Job description

Insight Therapy NYC is seeking a highly organized Practice Manager to oversee administrative, billing, and operational functions for its concierge-style therapy team in New York City. You will manage client onboarding, insurance verification, and billing with a focus on privacy, discretion, and premium client care.

The role supports virtual, in-person, and hybrid therapists and requires experience with HIPAA-compliant workflows, Northwell/other payers, and strong communication skills.