Compliance and Quality Assurance Coordinator

FMS INC.; Tulsa (OK); Presencial; USD 21 000 - 25 000; Tempo integral

Resumo da oferta

FMS INC. in Tulsa, OK is seeking a Compliance & Quality Assurance Coordinator to support compliance monitoring, documentation review, and QA initiatives. The role involves tracking action items, maintaining records, audits preparation, and ensuring regulatory alignment.

Ideal candidates have 1–3 years in compliance or QA, strong organizational skills, and proficiency with MS Office and SharePoint. The position offers hourly pay in the stated range and on-site with WFH flexibility.

Qualificações

• High school diploma or GED required.
• 1–3 years of experience in compliance, quality assurance, auditing, operations support, or related field preferred.
• Experience in financial services, collections, call center operations, or regulated industries preferred.

Responsabilidades

• Maintain compliance monitoring checklists and tracking logs.
• Perform routine reviews of compliance-related documentation and records.
• Track regulatory, client, and internal compliance requirements to completion.
• Assist with preparation and collection of documentation for regulatory examinations, audits, and client reviews.
• Assist in the completion of corrective action items and follow up with responsible departments.
• Review policies, procedures, and training materials for consistency and required updates.
• Maintain compliance evidence repositories and document retention requirements.
• Assist with complaint tracking and reporting
• Conduct quality assurance reviews utilizing established QA scorecards and standards.
• Review recorded calls and account activity for adherence to regulatory and client requirements.
• Document findings, observations, and opportunities for improvement.
• Assist with calibration sessions and quality assurance reporting.
• Track quality assurance trends and recurring deficiencies.
• Support implementation and monitoring of corrective actions resulting from QA reviews.
• Act as the liaison between QA and Compliance
• Maintain QA records and reporting metrics.
• Prepare reports, spreadsheets, dashboards, and management summaries.
• Monitor departmental task lists and completion status.
• Coordinate meetings related to compliance and quality initiatives.
• Maintain organized electronic records and supporting documentation.
• Assist with special projects and departmental initiatives as assigned.

Conhecimentos

Organizational skills

Time management

Communication skills

Attention to detail

MS Office proficiency

Independent work

Confidentiality

Formação académica

High school diploma or GED

Ferramentas

SharePoint

Excel

Word

Outlook

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Compliance and Quality Assurance Coordinator

Tulsa, OK, US

3 days ago Requisition ID: 1164

$15.00 To $18.00 Hourly

JOB SUMMARY:

The Compliance & Quality Assurance Coordinator is responsible for supporting the Compliance and Quality Assurance departments through ongoing monitoring,documentationreview, checklist administration, audit preparation, and quality control activities. This position assists with ensuring compliance with federal, state, client, and company requirements by tracking action items, maintaining compliance documentation, conducting routine reviews, and supporting quality assurance initiatives.

JOB DUTIES AND RESPONSIBILITIES:

Compliance Support

• Maintain compliance monitoring checklists and tracking logs.
• Perform routine reviews of compliance-related documentation and records.
• Track regulatory, client, and internal compliance requirements to completion.
• Assist with preparation and collection of documentation for regulatory examinations, audits, and client reviews.
• Assist in the completion of corrective action items and follow up with responsible departments.
• Review policies, procedures, and training materials for consistency and required updates.
• Maintain compliance evidence repositories and document retention requirements.
• Assist with complaint tracking and reporting

Quality Assurance Support

• Conduct quality assurance reviews utilizing established QA scorecards and standards.
• Review recorded calls and account activity for adherence to regulatory and client requirements.
• Document findings, observations, and opportunities for improvement.
• Assist with calibration sessions and quality assurance reporting.
• Track quality assurance trends and recurring deficiencies.
• Support implementation and monitoring of corrective actions resulting from QA reviews.
• Act as the liaison between QA and Compliance
• Maintain QA records and reporting metrics.

Reporting and Administrative Functions

• Prepare reports, spreadsheets, dashboards, and management summaries.
• Monitor departmental task lists and completion status.
• Coordinate meetings related to compliance and quality initiatives.
• Maintain organized electronic records and supporting documentation.
• Assist with special projects and departmental initiatives as assigned.

JOB QUALIFICATIONS:

• High school diploma or GED

Education and Experience

• One to three years of experience in compliance, quality assurance, auditing, operations support, or related field preferred.
• Experience within financial services, collections, call center operations, or regulated industries preferred.

Knowledge, Skills, and Abilities

• Strong organizational and time management skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to analyze information and identify potential compliance concerns.
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and SharePoint.
• Ability to work independently while maintaining effective collaboration with multiple departments.
• Maintain confidentiality of sensitive company and consumer information.

WORK-FROM-HOME REQUIREMENTS:

• Reliable high-speed internet and secure, quiet workspace free of any and all distractions
• Employee-provided WFH equipment
  • Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required
  • RAM: 8000 MB
  • Hard Drive: 6 GB or more
  • .NET Framework version 4.6.1 or later
  • Windows 10/11
  • Mouse
  • Headset
  • Webcam
• Comfortable using video conferencing tools throughout each scheduled shift
• Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment