Remote Compliance Investigations Lead (KYC & Fraud)

Twilio Inc.; United States; Remote; USD 58,000 - 92,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Generous PTO

Parental leave

Wellness leave

Job summary

Twilio is hiring a Compliance Operations Specialist for a remote role based in Estonia. You will monitor Twilio product traffic (voice, SMS, and KYC) to ensure legality and compliance with policies, CTIA requirements, and industry standards. You’ll investigate cases, protect customers, and detect non-compliant activity.

The ideal candidate has 1–2 years in KYC/fraud/compliance, strong data skills, and excellent communication. Remote-first with occasional in-person gatherings may be required.

Qualifications

• 1–2 years in KYC, fraud, abuse or compliance in ecommerce/FinTech/telecoms
• Ability to work in a fast-paced, ambiguous environment with bias for action
• Strong written and verbal communication; data-informed problem solving

Responsibilities

• Investigate cases quickly, analyze bad actor behavior, and develop SME knowledge in compliance
• Identify non-compliant activity, evolving tactics, and take action to stop bad actors
• Identify trends and root causes; propose preventative solutions
• Use call detail records and traffic data to detect patterns
• Resolve urgent issues impacting businesses, carriers, and customers
• Leverage investigative tools to detect non-compliant activity
• Provide email-based customer support to ensure positive experiences

Skills

KYC

Fraud detection

Compliance

Customer empathy

Education

Bachelor's degree

Tools

SQL

Looker

Tableau

Job description

Twilio is hiring a Compliance Operations Specialist for a remote role based in Estonia. You will monitor Twilio product traffic (voice, SMS, and KYC) to ensure legality and compliance with policies, CTIA requirements, and industry standards. You’ll investigate cases, protect customers, and detect non-compliant activity.

The ideal candidate has 1–2 years in KYC/fraud/compliance, strong data skills, and excellent communication. Remote-first with occasional in-person gatherings may be required.