Fraud & Supplier Disputes Specialist - Remote (US)

Twilio Inc.; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Twilio Inc. is seeking a Fraud Specialist, Supplier Operations & Governance (P4) for a remote-first role in the United States.

You will work with customers and partners to resolve billing issues and fraudulent misuse of services, combining financial investigation with root-cause analysis and strategic dispute negotiation. The role emphasizes building data-backed cases and communicating findings to internal stakeholders.

Responsibilities

• Advise account managers and management on handling billing disputes
• Negotiate dispute resolutions with customers and carriers per contractual terms
• Identify and address fraudulent misuse (Artificially Inflated Traffic) and billing errors with vendors and customers
• Manage end-to-end lifecycle of disputes from intake to resolution
• Investigate discrepancies in quantities, rates, currency; uncover root causes
• Build dashboards communicating key metrics of the dispute lifecycle
• Interpret contracts to determine invoice vs. billed amounts
• Serve as primary contact to negotiate settlements and payment terms
• Collaborate with data analytics, engineering, and accounting to reconcile accounts

Job description

Twilio Inc. is seeking a Fraud Specialist, Supplier Operations & Governance (P4) for a remote-first role in the United States.

You will work with customers and partners to resolve billing issues and fraudulent misuse of services, combining financial investigation with root-cause analysis and strategic dispute negotiation. The role emphasizes building data-backed cases and communicating findings to internal stakeholders.