Remote Community & Programming Coordinator

OCHIN, Inc.; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

OCHIN, Inc. is hiring a Community & Programming Coordinator to support the Member Engagement Platform and OCHIN Central. The role focuses on coordinating daily community operations, governance, content development, and data-driven improvements across a national remote workforce.

The ideal candidate will manage content, guide moderation workflows, and partner with leadership and subject-matter experts to ensure timely, accessible, and accurate information for members.

Qualifications

• Demonstrated experience coordinating multiple workstreams, requests, timelines, and stakeholders.
• Ability to maintain strong attention to detail in a fast-paced environment.

Responsibilities

• Coordinates day-to-day operations for OCHIN Central and the Member Engagement Platform, including community setup, content intake, member-facing updates, issue tracking, and routine platform maintenance.
• Develops, edits, and publishes content for platform pages, posts, announcements, and guidance materials aligned with OCHIN standards and member needs.
• Supports community management by maintaining moderated discussion spaces, participation norms, membership processes, and escalation pathways that promote trusted two-way engagement.
• Maintains governance and quality processes, including content standards, editor guidance, review cycles, documentation, templates, taxonomy, and communication practices.
• Manages initiatives, timelines, requests, and deliverables with strong attention to detail and follow-through.
• Partners with OCHIN Central and Member Engagement leaders, Marketing and Communications, content editors, subject matter experts, and governance groups to align priorities, coordinate requests, and resolve workflow questions.
• Analyzes engagement data, content performance, platform activity, community needs, and recurring issues to inform reporting, continuous improvement, member self-service, and future platform enhancements.
• Builds relationships with subject matter experts and internal teams to support programming and community success.

Skills

Multi-workstream coordination

Job description

OCHIN, Inc. is hiring a Community & Programming Coordinator to support the Member Engagement Platform and OCHIN Central. The role focuses on coordinating daily community operations, governance, content development, and data-driven improvements across a national remote workforce.

The ideal candidate will manage content, guide moderation workflows, and partner with leadership and subject-matter experts to ensure timely, accessible, and accurate information for members.