Remote Community Navigator & Outreach Advocate

Michigan 211; Midland (MI); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Professional development

Flexible working conditions

Employee assistance program

Job summary

Michigan 211 is seeking a Community Navigator to bridge community members with local resources. The role blends virtual and in-person work across Northeast Michigan, with travel expected to connect with communities and events.

The position focuses on navigating MiBridges, outreach, education, and supporting the call team. Training is provided, and the role offers growth within a mission-driven team dedicated to access to services.

Qualifications

• Requires high school diploma or equivalent; college degree preferred in public health, social work, or related field.
• Experience in community health or social services is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work independently and as part of a team; willingness to travel locally.

Responsibilities

• Conduct virtual and in-person outreach to engage community members and build trusting relationships.
• Educate communities on health topics and navigate local programs for clients.
• Assist clients with MiBridges navigation; support call team with inbound calls as needed.
• Document client interactions using iCarol and maintain accurate records.
• Collect data on needs and outcomes to inform program strategies.

Skills

Communication skills

Interpersonal skills

Digital tools proficiency

Travel locally

Education

High school diploma or equivalent

Associate or Bachelor degree preferred

Tools

iCarol system

Job description

Michigan 211 is seeking a Community Navigator to bridge community members with local resources. The role blends virtual and in-person work across Northeast Michigan, with travel expected to connect with communities and events.

The position focuses on navigating MiBridges, outreach, education, and supporting the call team. Training is provided, and the role offers growth within a mission-driven team dedicated to access to services.