Remote Community Moderator - Part-Time Contractor

Udacity; United States; Remote; USD 28,000 - 50,000; Full time

Job summary

Udacity, now an Accenture company, seeks a Community Moderator (External Contractor) to support USA/Canada scholarship communities. This remote role requires daily moderation, including weekends, and a student‑centric mindset.

You will help keep discussions healthy and aligned with guidelines while coordinating with the Community Manager. Ideal candidates reside in the US or Canada, have knowledge of online communities, reliable internet, strong organizational and multitasking skills, and a

Qualifications

• Residing in USA/Canada.
• Udacity course/Nanodegree Graduate is an added plus
• Good knowledge of online communities and ability to stay cool under pressure
• Strong internet connection, as daily duties are fully online
• Strong organizational and multitasking skills with a proactive approach
• Understanding of online community platform moderation tools (forums, commenting, content management, etc.)
• Knowledge of Udacity’s services, targeted audience, and community culture
• Ability to effectively communicate information and report when needed
• Good knowledge of customer service principles
• Availability to work across days, evenings, and weekends as required
• Student-oriented mindset with a focus on understanding learner needs
• Flexibility to take on this challenge as a part-time external contractor alongside a current job

Responsibilities

• Providing students with non-technical support within the community
• Organizing and maintaining the online platform by handling violation posts and ensuring all members follow community guidelines; occasionally supporting the Community Manager with performance summaries when requested
• Supporting forum activities and brainstorming with the Community Manager on ways to increase member engagement
• Attending regular online meetings with Udacity representatives
• Being responsive in group discussions with Udacity representatives
• Ensuring all members have a fun and engaging learning environment

Skills

Residing in USA/Canada

Udacity course/Nanodegree Graduate

Online community knowledge

Strong internet connection

Organizational and multitasking

Moderation tools knowledge

Knowledge of Udacity services

Communication and reporting

Customer service principles

Availability for days/evenings/weekend

Student-oriented mindset

Part-time external contractor mindset

Job description

Udacity, now an Accenture company, seeks a Community Moderator (External Contractor) to support USA/Canada scholarship communities. This remote role requires daily moderation, including weekends, and a student‑centric mindset.

You will help keep discussions healthy and aligned with guidelines while coordinating with the Community Manager. Ideal candidates reside in the US or Canada, have knowledge of online communities, reliable internet, strong organizational and multitasking skills, and a