Remote Community Health Navigator (Case Coordinator)

Boston Children’s Hospital; Wellesley, Northern (MA, KY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Boston Children’s Hospital is seeking a Case Coordinator to manage case flow, provide assessment and create treatment plans for pediatric patients and families. The role liaises with health, government, and social service agencies and emphasizes health education aligned with nursing team instructions.

The position is remote and focuses on navigation to community resources, outreach, and advocacy to promote healthy behaviors across Massachusetts, including asthma and maternal health support.

Qualifications

• A high school level of educational development and one to two years of previous experience.
• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Spanish bilingual preferred.
• This is a remote position.

Responsibilities

• Help patients and their families navigate and access community services, other resources, and adopt healthy behaviors.
• Support providers and the Patient Centered Medical Home team through an integrated care management and community outreach approach.
• Promote, maintain, and improve the health of patients and families, provide social support and informal counseling, and advocate for health needs.
• Conduct community outreach such as home visits and health screenings; Spanish language fluency preferred to meet family needs.
• Provide focused interventions for targeted patient populations, including asthma, depression/anxiety, reproductive health/high-risk pregnancy care.

Skills

Analytical problem solving

Effective communication

Empathy in interpersonal situations

Spanish bilingual preferred

Education

High school diploma or equivalent

Job description

Boston Children’s Hospital is seeking a Case Coordinator to manage case flow, provide assessment and create treatment plans for pediatric patients and families. The role liaises with health, government, and social service agencies and emphasizes health education aligned with nursing team instructions.

The position is remote and focuses on navigation to community resources, outreach, and advocacy to promote healthy behaviors across Massachusetts, including asthma and maternal health support.