Remote Community Engagement & Copy Specialist

wikimedia; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Wikimedia Foundation is seeking a proactive Community Engagement & Copywriter to shape our daily social voice, engage followers, and surface stories from Wikipedia's global volunteer network. You will draft social copy, moderate comments, and help develop playbooks and brand tone guidelines.

You will track trends, test listening tools, and support monthly performance reporting in a remote, globally distributed team.

Qualifications

• 1-3 years of hands-on experience in social media execution, community management, or digital storytelling.
• Short-Form Native: Familiar with TikTok, Instagram Reels, and YouTube Shorts.
• Writing & Moderation: Experience writing social copy and moderating online channels.
• Basic Tool Familiarity: Exposure to social management, analytics, or listening tools.
• Good Judgment: High emotional intelligence to navigate sensitive comments.
• Global Mindset: Awareness of cross-cultural nuances and diverse audiences.

Responsibilities

• Assist in writing daily social copy, managing comment sections, and reactive engagement on trending moments.
• Support development and documentation of community management playbooks and brand tone-of-voice guidelines.
• Help identify, surface, and share inspiring stories from Wikipedia's global volunteer community.
• Track short-form video trends, platform updates, and emerging formats to recommend engagement opportunities.
• Support testing of social listening and moderation tools to improve community response time.
• Monitor channel activity, track audience sentiment, and assist with monthly performance reporting.
• Participate in creative experimentation to see which copy and engagement styles resonate best.

Skills

Social media

Community management

Copywriting

Analytics awareness

Global mindset

Tools

Social listening tools

Analytics tools

Job description

Wikimedia Foundation is seeking a proactive Community Engagement & Copywriter to shape our daily social voice, engage followers, and surface stories from Wikipedia's global volunteer network. You will draft social copy, moderate comments, and help develop playbooks and brand tone guidelines.

You will track trends, test listening tools, and support monthly performance reporting in a remote, globally distributed team.