Community Management Associate

Wikimedia Foundation; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

The Wikimedia Foundation is seeking a Community Management Associate to engage online communities, help refine our brand voice, and build a Gen Z-focused social media presence for Wikipedia and the Wikimedia Foundation.

Sitting on the Social Team within External Communications, you will bring energy and creativity to how we show up across platforms, from writing engaging comment copy to surfacing stories from our global volunteer community.

Qualifications

• Digital culture native with focus on Gen Z trends and short‑form video culture.
• Strong written communication tailored to multiple social platforms.
• Able to draft community playbooks, response protocols and engagement guidelines.

Responsibilities

• Engage online communities and craft engaging comment copy across platforms.
• Surface and share stories from Wikimedia volunteers to broaden impact.

Skills

Digital culture literacy

Strong communicator

Framework building

Community engagement

Data awareness

Job description

The Wikimedia Foundation is seeking a Community Management Associate to engage online communities, help refine our brand voice, and build a vibrant, Gen Z-focused social media presence for Wikipedia and the Wikimedia Foundation.

Sitting on the Social Team within External Communications, you will bring energy and creativity to how we show up across platforms. From writing engaging comment copy and jumping on real-time cultural moments to surfacing stories from our global volunteer community, you will help connect Wikipedia with next-generation internet audiences.

This is a fast-moving, hands-on role perfect for someone who lives on social media, loves online culture, and is eager to test and learn. Preferred working time zones are UTC -8 to UTC -5 (Mexico, Columbia, Canada and United States)

Ideally You Are:

• A Digital Culture Native: Plugged into emerging trends and short-form video culture (TikTok, Instagram Reels, YouTube Shorts) with a natural feel for Gen Z engagement.
• A Strong Communicator: Experienced in writing social comment copy and adapting brand tone across different platforms.
• An Organized Framework Builder: Eager to help draft clear community playbooks, response protocols, and engagement guidelines.
• A Community Connector: Excited to interact directly with followers and surface stories from our global volunteer network.
• A Data-Aware Learner: Comfortable reviewing basic analytics and social listening insights to refine engagement tactics.

Key Responsibilities

Community Engagement & Copy