Community Management Associate

Wikimedia-Foundation; San Francisco (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

The Wikimedia Foundation seeks a Community Management Associate to engage online communities, craft compelling comment copy, and help build a Gen Z-focused social media presence for Wikipedia and the Foundation. This hands-on role sits on the Social Team within External Communications and favors those who live on social platforms and follow online culture.

You will work in a fast-moving environment, write across platforms, surface stories from our global volunteer community, and help establish

Qualifications

• Gen Z-focused social media experience and native feel for online culture.
• Proven ability to write engaging social copy and adapt brand voice.
• Strong organizational skills to draft playbooks, response protocols and guidelines.
• Comfort with surfacing stories from a global volunteer network.
• Ability to review basic analytics and social listening insights to refine tactics.

Responsibilities

• Develop community engagement strategies and write copy for comments across platforms.
• Help refine Wikimedia's brand voice and messaging in social channels.
• Engage with followers and surface volunteer stories to highlight impact.

Skills

Gen Z engagement

Social media copywriting

Brand tone adaptation

Community engagement

Analytics basics

Job description

The Wikimedia Foundation is seeking a Community Management Associate to engage online communities, help refine our brand voice, and build a vibrant, Gen Z-focused social media presence for Wikipedia and the Wikimedia Foundation.

Sitting on the Social Team within External Communications, you will bring energy and creativity to how we show up across platforms. From writing engaging comment copy and jumping on real-time cultural moments to surfacing stories from our global volunteer community, you will help connect Wikipedia with next-generation internet audiences.

This is a fast-moving, hands-on role perfect for someone who lives on social media, loves online culture, and is eager to test and learn. Preferred working time zones are UTC -8 to UTC -5 (Mexico, Columbia, Canada and United States)

Ideally You Are:

• A Digital Culture Native: Plugged into emerging trends and short-form video culture (TikTok, Instagram Reels, YouTube Shorts) with a natural feel for Gen Z engagement.
• A Strong Communicator: Experienced in writing social comment copy and adapting brand tone across different platforms.
• An Organized Framework Builder: Eager to help draft clear community playbooks, response protocols, and engagement guidelines.
• A Community Connector: Excited to interact directly with followers and surface stories from our global volunteer network.
• A Data-Aware Learner: Comfortable reviewing basic analytics and social listening insights to refine engagement tactics.

Key Responsibilities

Community Engagement & Copy