Community Management Associate

wikimedia; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Wikimedia Foundation is seeking a proactive Community Engagement & Copywriter to shape our daily social voice, engage followers, and surface stories from Wikipedia's global volunteer network. You will draft social copy, moderate comments, and help develop playbooks and brand tone guidelines.

You will track trends, test listening tools, and support monthly performance reporting in a remote, globally distributed team.

Qualifications

• 1-3 years of hands-on experience in social media execution, community management, or digital storytelling.
• Short-Form Native: Familiar with TikTok, Instagram Reels, and YouTube Shorts.
• Writing & Moderation: Experience writing social copy and moderating online channels.
• Basic Tool Familiarity: Exposure to social management, analytics, or listening tools.
• Good Judgment: High emotional intelligence to navigate sensitive comments.
• Global Mindset: Awareness of cross-cultural nuances and diverse audiences.

Responsibilities

• Assist in writing daily social copy, managing comment sections, and reactive engagement on trending moments.
• Support development and documentation of community management playbooks and brand tone-of-voice guidelines.
• Help identify, surface, and share inspiring stories from Wikipedia's global volunteer community.
• Track short-form video trends, platform updates, and emerging formats to recommend engagement opportunities.
• Support testing of social listening and moderation tools to improve community response time.
• Monitor channel activity, track audience sentiment, and assist with monthly performance reporting.
• Participate in creative experimentation to see which copy and engagement styles resonate best.

Skills

Social media

Community management

Copywriting

Analytics awareness

Global mindset

Tools

Social listening tools

Analytics tools

Job description

Ideally You Are:

• A Digital Culture Native: Plugged into emerging trends and short-form video culture (TikTok, Instagram Reels, YouTube Shorts) with a natural feel for Gen Z engagement.
• A Strong Communicator: Experienced in writing social comment copy and adapting brand tone across different platforms.
• An Organized Framework Builder: Eager to help draft clear community playbooks, response protocols, and engagement guidelines.
• A Community Connector: Excited to interact directly with followers and surface stories from our global volunteer network.
• A Data-Aware Learner: Comfortable reviewing basic analytics and social listening insights to refine engagement tactics.

Key Responsibilities

Community Engagement & Copywriting

• Assist in writing daily social copy, managing comment sections, and executing reactive engagement on trending moments.
• Support the development and documentation of community management playbooks and brand tone-of-voice guidelines.
• Help identify, surface, and share inspiring stories from Wikipedia's global volunteer community.

Trends & Growth

• Track short-form video trends, platform updates, and emerging formats to recommend fresh engagement opportunities.
• Support testing of social listening and moderation tools to improve community response time.

Tracking & Operations

• Monitor channel activity, track audience sentiment, and assist with monthly performance reporting.
• Participate in creative experimentation to see which copy and engagement styles resonate best.

Skills & Experience

• 1-3 years of hands-on experience in social media execution, community management, or digital storytelling.
• Short-Form Native: Active familiarity with TikTok, Instagram Reels, and YouTube Shorts.
• Writing & Moderation: Experience writing social copy, engaging in comment sections, or moderating online channels.
• Basic Tool Familiarity: Exposure to social management, analytics, or listening tools.
• Good Judgment: High emotional intelligence to navigate sensitive comments and know when to escape risks.
• Global Mindset: Awareness of cross-cultural nuances and working with diverse global audiences.

Qualities That Matter to Us

• Passion for the Wikimedia mission and free knowledge.
• Flexibility working with distributed teams across time zones.
• A collaborative spirit, curiosity, and a real love for internet culture.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts.

The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors b