Remote Commercial Underwriting Associate

Kemper Corporation; Alpharetta (GA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

PTO

401k

Tuition assistance

Job summary

Kemper Corporation in Alpharetta, GA (and Lake Mary, FL) seeks a Commercial Underwriting Associate to be the primary contact for insureds and lienholders, delivering superior service and resolving policy inquiries. This role handles high-volume calls, interprets guidelines, researches policy information, and escalates risks when needed.

Requires 1+ year P&C experience, HS diploma, and strong communication; bilingual English/Spanish preferred.

Qualifications

• One year or more related Property & Casualty experience.
• High School diploma or equivalent, Associates degree preferred.
• Strong verbal, listening and written communication skill; Bilingual English/Spanish preferred.
• Apply professional and effective phone skills.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Ability to operate and self-driven to excel in a fast-paced, high volume call center environment.
• Ability to use problem-solving and decision-making skills to help customers and process work.
• Strong computer skills including typing, spreadsheets, word processing software and CRM applications.
• Must be dependable, and reliable.

Responsibilities

• Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls.
• Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner.
• Research policy information and exercise underwriting authority.
• Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager.
• Process high volume policy change requests from internal and external customers.
• Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.

Skills

Customer service

Communication

CRM software

Typing

Bilingual English/Spanish

Education

High school diploma

Associates degree preferred

Job description

Kemper Corporation in Alpharetta, GA (and Lake Mary, FL) seeks a Commercial Underwriting Associate to be the primary contact for insureds and lienholders, delivering superior service and resolving policy inquiries. This role handles high-volume calls, interprets guidelines, researches policy information, and escalates risks when needed.

Requires 1+ year P&C experience, HS diploma, and strong communication; bilingual English/Spanish preferred.