Commercial Underwriter Associate

Kemper Corporation; Alpharetta (GA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

PTO

401k

Tuition assistance

Job summary

Kemper Corporation in Alpharetta, GA (and Lake Mary, FL) seeks a Commercial Underwriting Associate to be the primary contact for insureds and lienholders, delivering superior service and resolving policy inquiries. This role handles high-volume calls, interprets guidelines, researches policy information, and escalates risks when needed.

Requires 1+ year P&C experience, HS diploma, and strong communication; bilingual English/Spanish preferred.

Qualifications

• One year or more related Property & Casualty experience.
• High School diploma or equivalent, Associates degree preferred.
• Strong verbal, listening and written communication skill; Bilingual English/Spanish preferred.
• Apply professional and effective phone skills.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Ability to operate and self-driven to excel in a fast-paced, high volume call center environment.
• Ability to use problem-solving and decision-making skills to help customers and process work.
• Strong computer skills including typing, spreadsheets, word processing software and CRM applications.
• Must be dependable, and reliable.

Responsibilities

• Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls.
• Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner.
• Research policy information and exercise underwriting authority.
• Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager.
• Process high volume policy change requests from internal and external customers.
• Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.

Skills

Customer service

Communication

CRM software

Typing

Bilingual English/Spanish

Education

High school diploma

Associates degree preferred

Job description

Location(s) Alpharetta, Georgia, Lake Mary, Florida, Remote-FL, Remote-GA Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines.

Position Responsibilities:

• Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
• Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
• Research policy information and exercise underwriting authority
• Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
• Process high volume policy change requests from internal and external customers.
• Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.

Position Qualifications:

• One (1) year or more related Property & Casualty experience
• High School diploma or equivalent, Associates degree preferred
• Strong verbal, listening and written communication skill; Bilingual English/Spanish preferred
• Apply professional and effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
• Ability to use problem-solving and decision-making skills to help customers and process work
• Strong computer skills including typing, spreadsheets, word processing software and CRM applications
• Must be dependable, and reliable

Work schedule may fluctuate based on business needs.

This position will be reporting to the Lake Mary, FL or Alpharetta, GA office.

The range for this position is $20.38 to $35.01.

When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors.

This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.

We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

#LI-MV1 #Kempercareers

Kemper at a Glance

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.

*Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V Eligible employees may enjoy benefits such as:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

Benefits eligibility may vary based on position classification, scheduled hours, work location, temporary or contingent status, independent contractor status, SkillBridge participation, and applicable plan terms.