Remote Commercial Lines Account Manager | Renewals & Service

Insurance Office Of America, Inc.; California; Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid holidays

401(k) with match

Career growth

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines to oversee a book of business, ensure retention, and support new business in California with remote/hybrid flexibility.

The role requires active P&C license and PT hours, with on-site expectations per policy and branch locations. You will lead the account management team, handle policy administration, billing, claims, renewals, and client proposals while delivering proactive service and maintaining data accuracy

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active P&C license.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organization

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines to oversee a book of business, ensure retention, and support new business in California with remote/hybrid flexibility.

The role requires active P&C license and PT hours, with on-site expectations per policy and branch locations. You will lead the account management team, handle policy administration, billing, claims, renewals, and client proposals while delivering proactive service and maintaining data accuracy