Remote Commercial Insurance Account Manager - Transportation

Insurance Office of America; National City (CA); On-site; USD 88,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Company-paid health insurance

401K with employer match

Career growth opportunities

Supportive team environment

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business remotely across multiple western states. You will support retention, renewals, billing, and coverage analyses while coordinating the account management team to deliver exceptional client service.

The role requires active P&C licensing and trucking/transportation knowledge, with strong communication and organizational skills to handle complex client needs in a fast-paced environment.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

CIC or equivalent designation

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business remotely across multiple western states. You will support retention, renewals, billing, and coverage analyses while coordinating the account management team to deliver exceptional client service.

The role requires active P&C licensing and trucking/transportation knowledge, with strong communication and organizational skills to handle complex client needs in a fast-paced environment.