Strategic SaaS Account Manager (Remote)

Reachdesk; Philadelphia (Philadelphia County); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Hearing insurance

401(k) matching

Flexible PTO

Job summary

Reachdesk is seeking a Commercial Account Manager in the US to own retention and growth across a portfolio of existing customers. You will focus on renewals, expansion, and strategic account growth, while identifying revenue opportunities within your book of business.

In this role, you will build strong executive relationships, negotiate renewal terms, and coordinate cross-functional teams to ensure customers derive maximum value from Reachdesk’s gifting platform.

Qualifications

• 5+ years in account management or renewals with revenue ownership.
• Experience in SaaS or recurring-revenue environments is preferred.
• Proven track record renewing, retaining, and growing revenue.
• Experience creating pipeline within existing accounts.
• Strong commercial judgment and problem-solving.
• Ability to build executive‑level relationships.
• Excellent written, verbal, and analytical skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build multi-threaded relationships across key stakeholders.
• Drive upsell, cross-sell, and expansion within existing accounts.
• Lead renewal and commercial conversations including pricing and terms.
• Run strategic account planning and business reviews.
• Coordinate cross-functional teams to deliver customer outcomes.
• Maintain forecasting discipline and pipeline visibility.
• Represent Reachdesk in executive-level discussions.

Skills

Account management

SaaS sales

Renewals

Upsell/Cross-sell

Customer relationships

Strategic selling

Analytical skills

Communication

Time management

Job description

Reachdesk is seeking a Commercial Account Manager in the US to own retention and growth across a portfolio of existing customers. You will focus on renewals, expansion, and strategic account growth, while identifying revenue opportunities within your book of business.

In this role, you will build strong executive relationships, negotiate renewal terms, and coordinate cross-functional teams to ensure customers derive maximum value from Reachdesk’s gifting platform.