Remote Commercial Excellence Lead

CHEP USA; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Pay + Annual Bonus

401K with company match

Vision, disability, and life insurance

Employee Stock Match Program

Tuition reimbursement and parental/cre

Job summary

CHEP is seeking a Commercial Excellence Manager to standardize and scale commercial execution across the organization. You will lead CRM-enabled selling initiatives, improve funnel governance, and align Sales with Demand Planning through better processes, tools and analytics.

The role emphasizes strategic yet hands-on leadership, change management, and leveraging data and AI-enabled capabilities to drive forecast accuracy, efficiency, and cost reduction.

Qualifications

• Bachelor's degree or equivalent relevant business experience.
• Demonstrated knowledge of commercial processes and CRM-enabled sales execution.
• Strong analytical, process design, communication and stakeholder management capability.
• Formal training or certification in process improvement, change management, project management or Salesforce.
• Experience in CPG, supply chain, logistics or a related B2B environment.
• Experience in commercial excellence, sales operations, business process improvement, CRM product ownership, commercial analytics, change management or business transformation.
• Experience designing, documenting and improving end-to-end commercial processes.
• Experience supporting Salesforce or a comparable CRM platform as a business owner, process owner or advanced business user.
• Experience developing or operating funnel governance, pipeline reviews, commercial reporting and performance cadences.
• Experience translating business needs into clear requirements and partnering with technical teams through design, testing and deployment.
• Experience leading cross-functional initiatives and driving adoption without direct authority.
• Experience using data and stakeholder feedback to diagnose issues, prioritize improvements and measure outcomes.

Responsibilities

• Own and improve core commercial processes/key indicators, including opportunity management, funnel governance, activity management and CRM-enabled selling.
• Embed proactive customer management practices that enable commercial teams to identify and act on customer risks, needs, and growth opportunities through actionable alerts, insights and defined intervention playbooks.
• Own the funnel governance framework, including review standards, metrics, decision criteria and reporting requirements, enabling Sales leaders to conduct consistent opportunity and funnel reviews.
• Own commercial workflow design, driving CRM and process adoption through communications, training support, playbooks and feedback loops to support effective commercial execution.
• Monitor data quality and process adherence, identify systemic gaps and partner with Sales, Data & Analytics and process owners to coordinate corrective actions.
• Simplify seller workflows, reduce admin burden and improve the seller experience.
• Support rollout and adoption of priority commercial tools, reporting and digital/AI-enabled selling capabilities.
• Coordinate delivery across Sales, Marketing, Data & Analytics, Customer Experience and other partners.
• Manage a prioritized commercial excellence roadmap based on value, effort and change capacity.

Skills

Adaptability

Empathy

Experimentation

Taking Ownership

Teamwork

Understand Customers

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

CHEP is seeking a Commercial Excellence Manager to standardize and scale commercial execution across the organization. You will lead CRM-enabled selling initiatives, improve funnel governance, and align Sales with Demand Planning through better processes, tools and analytics.

The role emphasizes strategic yet hands-on leadership, change management, and leveraging data and AI-enabled capabilities to drive forecast accuracy, efficiency, and cost reduction.