Remote Commercial Collections Specialist

Comcast; United States; Remote; USD 18.000 - 23.000; Vollzeit

Zusammenfassung

Comcast seeks a remote Commercial Collections Specialist to handle delinquent inquiries, negotiate payment arrangements, and retain customers in line with federal and state guidelines. You will build rapport and protect the customer experience while applying strong problem-solving and communications skills.

This role is remote with a flexible schedule; Monday through Friday from 8am to 8pm EST, with occasional nights and weekends as needed to meet targets.

Qualifikationen

• High School Diploma or GED required.
• 0-2 years of relevant work experience preferred.
• Excellent customer service and communication skills.

Aufgaben

• Review past-due commercial accounts and negotiate payment arrangements.
• Follow national credit and collection policies and applicable regulations.
• Utilize multiple systems to resolve customer account issues.
• Clarify billing cycles, prorates, and communicate fees accurately.
• Process payments securely and establish compliant payment arrangements.
• Escalate issues to achieve prompt resolution and meet targets.

Kenntnisse

Customer-Focused

Workplace Organization

Professional Etiquette

Accountability

Persuasion

Adaptability

Self-Motivation

Communication

Problem Solving

Ausbildung

High School Diploma / GED

Jobbeschreibung

Comcast seeks a remote Commercial Collections Specialist to handle delinquent inquiries, negotiate payment arrangements, and retain customers in line with federal and state guidelines. You will build rapport and protect the customer experience while applying strong problem-solving and communications skills.

This role is remote with a flexible schedule; Monday through Friday from 8am to 8pm EST, with occasional nights and weekends as needed to meet targets.