Remote Commercial Collections Specialist

WEX Inc.; United States; À distance; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health, dental and vision insurance

Retirement savings plan

Paid time off

Résumé du poste

WEX Inc. is seeking a Recovery Agent to manage a portfolio of moderately complex, past-due commercial accounts from a remote location in the United States.

You will use standard collection techniques and negotiation to secure immediate payments and establish sustainable repayment plans, while maintaining client relationships and compliance with FDCPA and company policies. Ideal candidates have 1–2 years in related fields, strong analytical abilities, and excellent communication skills.

Qualifications

• High School Diploma with 1–2 years of related field experience.
• At least one year of transportation industry customer support experience.
• Basic accounting and skip tracing knowledge.
• Analytical skills and sound judgment.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality of customer and company information.

Responsabilités

• Manage daily inbound and outbound communications with delinquent commercial customers to cure past-due debt and secure payments.
• Educate customers on account terms and negotiate payment arrangements.
• Monitor shared inboxes and resolve customer payment inquiries and disputes.
• Communicate effectively to obtain immediate payments and resolve delinquencies.
• Conduct skip tracing and use multiple systems/tools to locate payment sources.
• Adhere to FDCPA and internal policies, and identify process improvements.

Connaissances

Communication

Analytical skills

Self-motivated

Detail oriented

Time management

Confidentiality

Formation

High School Diploma

Outils

Google Sheets

Office/Google Suite

Description du poste

WEX Inc. is seeking a Recovery Agent to manage a portfolio of moderately complex, past-due commercial accounts from a remote location in the United States.

You will use standard collection techniques and negotiation to secure immediate payments and establish sustainable repayment plans, while maintaining client relationships and compliance with FDCPA and company policies. Ideal candidates have 1–2 years in related fields, strong analytical abilities, and excellent communication skills.