Commercial Debt Recovery Specialist

WEX; Maine; On-site; USD 25,000 - 28,000; Full time

Job summary

WEX is seeking a Recovery Agent to manage a portfolio of moderately complex past-due business accounts. You will use standard collection techniques and negotiations to secure payments and preserve relationships with clients.

The role emphasizes accuracy, compliance, and the ability to call out bottlenecks to improve processes. You will work in a dynamic environment and may integrate AI tools to speed up workflows.

Qualifications

• HS diploma with 1-2 years in a related field.
• At least 1 year of transportation industry customer support.
• Basic accounting and skip tracing knowledge.
• Analytical and decision-making skills.
• Confidential handling of information.
• Familiarity with FDCPA and applicable laws.
• Proficiency with Google Sheets and office tools.
• Willingness to adapt to change and learn AI tools.

Responsibilities

• Manage daily inbound/outbound communications with delinquent commercial customers.
• Negotiate payment arrangements to cure past-due balances.
• Monitor shared inboxes and resolve customer inquiries and disputes.
• Communicate terms and conditions clearly to customers.
• Educate customers on payment options and terms.
• Balance risk, quality, productivity, and customer retention.
• Apply FDCPA rules to make appropriate collection decisions.
• Perform skip tracing using multiple systems/tools.

Skills

Analytical skills

Effective communication

Self-motivated

Time management

Confidentiality

Ability to learn AI tools

Skip Tracing knowledge

Team collaboration

Education

High School Diploma

Tools

Google Sheets

Office suite

Job description

WEX is seeking a Recovery Agent to manage a portfolio of moderately complex past-due business accounts. You will use standard collection techniques and negotiations to secure payments and preserve relationships with clients.

The role emphasizes accuracy, compliance, and the ability to call out bottlenecks to improve processes. You will work in a dynamic environment and may integrate AI tools to speed up workflows.