Remote Collections Supervisor: Lead & Develop Teams

Progressive Leasing; Draper (UT); On-site; USD 50,000 - 75,000; Full time

Job summary

Progressive Leasing is seeking a Supervisor, Collections to lead and develop our collections team while delivering excellent customer experiences from a remote work setup within 60 miles of Draper, Utah.

You will mentor agents, enforce performance standards, manage account details, and partner with management to meet service levels and goals. Strong collections background and coaching skills are essential in this role.

Qualifications

• Experience in collections or debt recovery
• Ability to train and mentor team members
• Strong written and verbal communication skills

Responsibilities

• Lead agent growth and development
• Train team on customer interaction and collection methods
• Provide timely feedback and direction to the team
• Motivate the team to achieve targets
• Document account and agent performance details
• Handle escalated customer situations
• Act as first point of contact for team questions
• Ensure service levels and saturation meet expectations
• Set monthly goals and action plans with the manager
• Manage administrative responsibilities efficiently

Skills

Collections

Leadership

Coaching

Microsoft Office

Tools

Excel

Microsoft Office

Job description

Progressive Leasing is seeking a Supervisor, Collections to lead and develop our collections team while delivering excellent customer experiences from a remote work setup within 60 miles of Draper, Utah.

You will mentor agents, enforce performance standards, manage account details, and partner with management to meet service levels and goals. Strong collections background and coaching skills are essential in this role.