Remote Collections Specialist — Bonus Eligible + Flexible Hours

Prog Leasing, LLC; El Paso (TX); Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Paid holidays

Bonus program

Equipment provided

Job summary

Progressive Leasing is seeking a Remote Collections Representative to handle outbound and inbound calls and pursue past-due accounts from a home-based setup. The position supports customers across a 60-mile radius of El Paso, Texas, with flexible shifts and training.

You will join a team known for strong culture, competitive pay, and a monthly bonus, plus comprehensive benefits and growth opportunities within PROG Holdings’ FinTech portfolio.

Qualifications

• Customer Service and prior collections experience with impeccable interpersonal skills.
• Excellent verbal and written communication skills.
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously.
• Phone experience in a customer service/call center environment.
• High school diploma or GED equivalent; 18 years or older.
• AI-enabled tools are already part of how work gets done and will expand over time.
• We value curious, adaptable, and open-to-learning individuals as roles evolve.

Responsibilities

• Responsible for outbound and inbound calls, collecting on accounts that are past due.
• Provide top tier support and service to our customers.

Skills

Customer service

Collections experience

Communication skills

Typing proficiency

Call center experience

Education

High school diploma or GED

Job description

Progressive Leasing is seeking a Remote Collections Representative to handle outbound and inbound calls and pursue past-due accounts from a home-based setup. The position supports customers across a 60-mile radius of El Paso, Texas, with flexible shifts and training.

You will join a team known for strong culture, competitive pay, and a monthly bonus, plus comprehensive benefits and growth opportunities within PROG Holdings’ FinTech portfolio.