Remote CMS Operations & QA Analyst (EST Hours)

TCWGlobal; New York (NY); Remote; USD 85,000 - 105,000; Full time

Job summary

TCWGlobal seeks an experienced Content Production Business Analyst to support CMS operations, QA, and production releases in a fast-paced enterprise environment. You will serve as a primary U.S.-based operational and validation resource for the CMS platform, supporting production releases, user acceptance testing, platform configuration, troubleshooting, documentation, and marketing user support.

The ideal candidate has experience with CMS operations, digital marketing support, QA, business

Qualifications

• 3–6+ years in CMS ops, digital marketing support, QA, or related roles.
• Experience with Adobe Experience Manager (AEM) or similar enterprise CMS.
• Experience executing UAT cycles and validating releases.
• Familiarity with Jira or similar backlog tools.
• Experience maintaining documentation or knowledge bases such as SharePoint.
• Strong written communication for user-facing docs and technical documentation.
• Ability to work with Engineering and cross-functional teams.
• Structured requirements documentation and acceptance criteria.
• Strong organizational and problem-solving skills.
• Ability to work EST schedule and travel to San Mateo as needed for Sync Week.

Responsibilities

• Execute recurring user acceptance testing (UAT) cycles aligned with sprint and release schedules.
• Perform post-production deployment validation following environment updates.
• Validate development tickets against defined acceptance criteria.
• Identify, document, and track defects, regressions, and release issues.
• Support regression testing and release readiness activities prior to major deployments.
• Troubleshoot authoring, publishing, and platform configuration issues.
• Manage platform configuration changes and dictionary updates.
• Administer user permissions and role access.
• Support publishing workflows and time-sensitive content updates.
• Publish pages and content updates on behalf of regional teams when timezone differences require U.S.-based support.
• Provide operational readiness support during major promotional launches occurring within U.S. business hours.
• Escalate complex technical issues to appropriate Product or Engineering teams.
• Assist with gathering feature requests and clarifying CMS-related requirements.
• Create and refine Jira tickets with structured acceptance criteria.
• Support backlog preparation and documentation for CMS enhancements.
• Partner cross-functionally to ensure development requests are clearly documented prior to execution.
• Maintain and update the CMS knowledge base in SharePoint.
• Document workflows, processes, and feature usage guidance.
• Update documentation when new CMS features or components are deployed.
• Support structured onboarding and refresher enablement for CMS users.
• Draft and distribute production downtime notifications and post-release validation communications.
• Produce and distribute monthly CMS update newsletters.
• Support internal communications regarding new platform features and changes.

Skills

CMS operations

Digital marketing support

QA

Business analysis

Jira

SharePoint

Documentation

Communication skills

Tools

AEM

Jira

SharePoint

Job description

TCWGlobal seeks an experienced Content Production Business Analyst to support CMS operations, QA, and production releases in a fast-paced enterprise environment. You will serve as a primary U.S.-based operational and validation resource for the CMS platform, supporting production releases, user acceptance testing, platform configuration, troubleshooting, documentation, and marketing user support.

The ideal candidate has experience with CMS operations, digital marketing support, QA, business