Remote Closing Operations Manager

Mortgage Connect, LP; Coraopolis (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive payrates based on skills

Medical, dental, vision benefits

Paid holidays and generous PTO

401K plan

Volunteer time

Maternity and parental leave

Employee discounts

Job summary

Mortgage Connect, LP is seeking a Manager, Closing Operations to lead multiple teams and clients, ensuring performance meets company standards and client satisfaction. You will oversee workload, productivity, and daily Closing Services tasks including title clearance, HUD preparation, and reject resolution.

You will also shape staffing, training, and reporting, participating in interviews and performance reviews to support profitability and client success. Remote work is available as per policy.

Qualifications

• Bachelor’s degree or three (3) years’ experience in the real estate, banking or vendor management industry
• Knowledge of real estate closing and title clearance processes
• Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
• Previous management experience
• Knowledge of personal computers and Microsoft software products

Responsibilities

• Manage team to meet corporate and departmental objectives
• Communicate new policies and procedures to team
• Enforce the company’s policies and procedures and identify issues that may require counseling with the Human Resources Department
• Manage workload issues within teams/clients and propose and implement efficiency initiatives as deemed necessary
• Participate in the system enhancement signoff process
• Review staffing requirements within their teams/clients and justify additional staffing needs (forecast work volumes, etc.)
• Provide training to the on‑site representatives (unique to client)
• Manage attendance files (vacations/call‑offs) and review and signoff on timesheets for payroll functions
• Administer performance management planning and review process
• Participate in the interviewing process and play a role in the hiring/firing process
• Responsible for the profitability of their teams to ensure the company achieves its goals and objectives
• Review cancellation rates and other reports and prepare management reports as needed
• Manage the teams’ productivity as a whole to ensure client/borrower satisfaction
• Manage production numbers as defined by client
• Manage the title clearance timeframes as defined by client
• Identify oldest and number of mortgage rejects and work with Account Executive and upper management as needed to resolve rejects
• Identify new processes to improve title clearance timeframes as well as production numbers
• Schedule employees for both training classes scheduled through HR and one‑on‑one training
• Review the training report as provided by HR to ensure staff is being trained in all areas
• Address dissatisfied client issues and evaluate ways to avoid such problems going forward
• Attend conference calls and marketing visits and coordinate items to be addressed with the client
• Responsible for contacting the client regarding collection issues
• Review loss/overage rejects as well as other performance indicators to determine training needs of the teams
• Review client surveys and provide reports/data to the client as needed
• Participate in new client setup, as needed
• Assist in the following as needed: Facilitate training sessions; Participate in Strategic Planning Initiatives; Communicate with the client regarding Inspire policies and procedures; Provide marketing assistance
• Responsible for developing partnerships with our clients
• Address post‑closing issues
• Maintain interdepartmental relationships
• Participate in daily operations including, but not limited to, title clearance, HUD preparation, and reject resolution, if there is a shortage of resources
• Review and sign‑off on files regarding title clearance for issuance of policy
• Reports, in conjunction with Dashboard/Notifier (the following reports are required): Review Daily: Client Docs. Not Received; Daily Scheduling Report; Disbursements By Disbursement Date; Monitor Notifier for wires received - once a week - 1 week back (if applicable); M‑T‑D Report (staffing purposes); Summary Reports from Team Leaders; Title Clearance Files Untouched; Review Weekly: Client Outstanding Subs by Processor; Closing WIP - exception basis; Confirmation to Docs. Received; Daily Orders Log (staffing purposes); Detailed Reject WIP (Policies/Mortgages) - exception basis (2X week); Disbursement WIP; Escrow Holds Report generated from Title Express - as provided by Disbursement Department; HUD Turntime - (2X week); Mortgage Not Recorded WIP; Post‑Clearance Payoff; Ready To Schedule; Title Clearance Report (also Payoff & Tax WIP’s as required) - exception basis; (3X week); Unscheduled Closings; Review Bi‑Weekly: Disbursed/Not Issued (Policies); Review Monthly: Cancellation Report;

Skills

Real estate closing

Title clearance

Organizational skills

Multitasking

Communication

Customer service

Management experience

Microsoft Office

Education

Bachelor’s degree or 3 years’ experience in real estate/banking/vendor management

Tools

Microsoft Office

Job description

Mortgage Connect, LP is seeking a Manager, Closing Operations to lead multiple teams and clients, ensuring performance meets company standards and client satisfaction. You will oversee workload, productivity, and daily Closing Services tasks including title clearance, HUD preparation, and reject resolution.

You will also shape staffing, training, and reporting, participating in interviews and performance reviews to support profitability and client success. Remote work is available as per policy.