Remote Mortgage Operations Manager

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Branch Operations Manager to serve as a liaison between internal teams and external clients, overseeing the loan process from start to finish in a remote capacity. The role emphasizes delivering superior customer service by guiding borrowers through loan programs, auditing income/assets, and coordinating disclosures and approvals.

You will manage a pipeline of Conventional, FHA, VA, USDA, 203k, Jumbo and reverse mortgage products while ensuring the best

Qualifications

• Bachelor's degree or equivalent combination of education/experience.
• 3-5 years residential mortgage processing experience.
• Experience with Encompass LOS preferred.
• Knowledge of RESPA and mortgage regulations.

Responsibilities

• Provide superior customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents.
• Review and audit income, assets, run DU, and verify credit documentation within mortgage file to ensure loan stability.
• Review mortgage loan disclosure packages and deliver to borrower, includes but not limited to rate disclosure and re-disclosure packages.
• Assist in managing a pipeline consisting of Conventional, FHA, VA and USDA loans, along with 203k, Jumbo, and reverse mortgage products.
• Ensure structure of the loan presents the best program based on the borrower’s financial circumstances.
• Review the file for any missing documentation that best supports approval.
• Communicate loan program and costs with borrowers. (License required for this duty to be performed.)
• Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2’s bank statements, court orders, etc.).
• Input feed for disclosures, present, and set up loan to best fit borrower’s needs.

Skills

Mortgage processing

DU/LP

Encompass LOS

MS Outlook

Windows

Math & analytics

Communication

Time management

Education

Bachelor's degree or equivalent

Tools

Encompass LOS

Microsoft Outlook

Windows

Job description

CrossCountry Mortgage, LLC is seeking a Branch Operations Manager to serve as a liaison between internal teams and external clients, overseeing the loan process from start to finish in a remote capacity. The role emphasizes delivering superior customer service by guiding borrowers through loan programs, auditing income/assets, and coordinating disclosures and approvals.

You will manage a pipeline of Conventional, FHA, VA, USDA, 203k, Jumbo and reverse mortgage products while ensuring the best