Manager, Post Closing Operations

Mortgage Connect, LP; Coraopolis (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

A national mortgage service provider is looking for a Manager of Post Closing to lead teams in processing closing documents and ensuring compliance with regulations. The ideal candidate will drive process improvements and manage team performance to enhance productivity. Responsibilities include overseeing escalations and preparing management reports. Candidates should possess critical thinking and effective communication skills, adaptable to a fast-paced environment.

Qualifications

• Ability to adapt to changes and multi-task in a fast-paced environment.
• Critical-thinking and ability to prioritize under pressure.
• Professional communication (both internal and external).

Responsibilities

• Provide leadership and direction to Post Closing teams.
• Ensure timely processing and distribution of closing documents.
• Drive process improvements and implement technology solutions.
• Manage escalations of complex post closing issues.
• Prepare monthly/quarterly management reports.

Skills

Adaptability

Critical-thinking

Trustworthiness

Dependability

Professional communication

Job description

We are in the business of home ownership and are looking for a Manager of Post Closing who will find a career home with us.

Responsibilities

• Providing leadership and direction to Post Closing teams, including team leads and staff
• Ensure timely and accurate processing, recording and distribution of closing documents, such as mortgages and title policies
• Collaborating with internal departments (closing, compliance, disbursement) and external stakeholders (lenders, county offices, etc.) to ensure Post Closing Operations comply with regulatory requirements
• Driving process improvements and implementing technology solutions to streamline workflows, enhance productivity and reduce risk
• Managing escalations of complex post closing issues, ensuring resolution in a timely manner
• Monitoring performance metrics, maintaining quality control and ensuring adherence to company standards and legal regulations
• Assisting in managing the department’s budget and resources

Essential Duties and Responsibilities

• Communicate & Enforce policies and procedures to their teams
• Manage workload issues with team, proposing efficiency initiatives as necessary
• Identify exceptions to process to determine root cause and action plans for change
• Participate in System and Process Enhancement Process
• Review Staffing Requirements with their director
• Oversee/Analyze effectiveness of OT within each respective team
• Ensure all client SLA’s are met or exceeded
• Proactive involvement with any client complaints for resolution and remediation
• Provide 1-on-1 training to the team leads, as Needed
• Manage time off for direct reports
• Prepare & Administer Performance Reviews for direct subordinates
• Approve Promotions and Salary Increases for Manager positions
• Participate in Interview Process, as well as Termination Process with assistance from Human Resources
• Responsible for production and profitability of team to ensure company achieves its goals and objectives
• Review Training Report to ensure team is trained appropriately in all areas
• Prepare monthly/quarterly management reports
• Actively participate in capacity planning & management
• Foster cross functional team relationships between departments - internal & external
• Build and Maintain Morale within the team
• Maintain complete confidentiality and privacy of departmental matters
• Complete all assignments in a timely manner
• Act as a leader within the company
• All other duties assigned

Skills and Attributes

• Ability to adapt to changes and multi-task in a fast-paced environment
• Critical-thinking and ability to prioritize under pressure
• Trustworthiness
• Dependability
• Openness to feedback
• Professional communication (both internal and external)

MORTGAGE CONNECT is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “Connect”, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail]