Remote Clinical Support Specialist (Medical Assistant)

Arine; United States; Remote; USD 27,552 - 30,307; Full time

Benefits offered by this job

Full benefits from day one

Remote role with occasional on-site/in

Seasonal scheduling with rotating Sat(

Job summary

Arine, based in San Francisco, is a healthcare tech company delivering medication management to patients via a software platform. The Clinical Support Specialist (Temp-to-Hire) role supports patients, providers, and pharmacies through outbound calls, accurate documentation, and coordinated interventions.

You will handle inbound requests, assist with scheduling, and escalate issues to pharmacists. The role demands empathy, reliability, and strong communication in a fast-paced environment.

Qualifications

• Bachelor's degree in Health Sciences or related field preferred.
• Healthcare certification preferred (e.g., Certified Pharmacy Technician, CMA).
• Candidates with equivalent healthcare call center experience are encouraged.

Responsibilities

• Make outbound calls to patients, providers, and pharmacies to intervene in cases.
• Document health information, interventions, and outcomes in Arine's platform.
• Answer inbound requests and assist with scheduling and referrals.
• Escalate medication-related issues to a pharmacist when needed.
• Follow workflows and participate in team meetings to optimize processes.
• Maintain a patient-centric, compassionate approach in a fast-paced setting.

Skills

Excellent communication

Customer service

Healthcare terminology

Phone-based patient engagement

Documentation accuracy

Education

Bachelor's degree in Health Sciences

Healthcare certification preferred

Tools

Clinical software platforms

Electronic medical records familiarity

Job description

Arine, based in San Francisco, is a healthcare tech company delivering medication management to patients via a software platform. The Clinical Support Specialist (Temp-to-Hire) role supports patients, providers, and pharmacies through outbound calls, accurate documentation, and coordinated interventions.

You will handle inbound requests, assist with scheduling, and escalate issues to pharmacists. The role demands empathy, reliability, and strong communication in a fast-paced environment.