Remote Clinical Partnerships Lead (Travel 50%)

Mindoula Health; Annapolis (MD); Remote; USD 85.000 - 125.000; Vollzeit

Zusammenfassung

Mindoula Health is seeking an experienced Clinical Program Manager for its Collaborative Care Program (CCP). The role focuses on expanding provider referrals and sustaining post-implementation partner satisfaction across large accounts, with remote work options and significant travel.

You will partner with senior leaders to schedule regular reviews, analyze referral trends, and develop strategies to grow enrollment while ensuring high-quality care delivery for patients under CCP.

Qualifikationen

• Bachelor’s Degree in healthcare related field or business.
• Three or more years in a sales or account management role with strong preference for candidates with prior experience working with providers in healthcare, preferably generating provider referrals for service.
• Success in a 50% travel role.
• Project management experience or experience implementing new partnerships.
• Experience with presenting company products both in person and virtually.
• Experience selling to accounts a healthcare service.
• Proven outcomes of growing accounts.
• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides etc.), Excel, and PowerPoint.

Aufgaben

• There is a primary focus on larger accounts with secondary focus on smaller accounts as needed - all with a focus on the needs of the provider.
• Partner with and assist the Sr. Director, Physician Activation and Partner Success to ensure seamless post-implementation provider satisfaction with the Collaborative Care Program - from initial provider training and education sessions through ongoing referral growth.
• Develop and manage a cadence/schedule of regular meetings (with assigned accounts) to review enrollment, growth opportunities, concerns, and achievements with the ultimate goal of increasing referral volume, provider/practice satisfaction, and continued utilization of Mindoula services.
• Regularly communicate and meet with accounts, providers, and practice staff to understand the needs of the practice and recommend strategies to most effectively achieve referral growth and program satisfaction; virtual and in person travel meetings are expected.
• Create and review referral performance reports to with accounts/practices in territory.
• Track account/practice engagement and referral trends and intervene with specific physicians when referral slippage occurs.
• Identify potential challenges/concerns to ongoing referral activity and develop contingency plans.
• Monitor industry changes and account developments and anticipate related challenges for CCP referrals.
• Create mitigation plans as necessary to achieve goals.
• Manage clinical concerns collaboratively with Mindoula clinical operational colleagues, as appropriate, and act as a liaison between ClinOps and referring providers to elevate concerns as needed.
• Support the referral process as needed by communicating with providers that initial referral(s) have been received.
• Provide initial and ongoing re-education to referring providers regarding appropriate patients for CCP and how to submit referrals.

Kenntnisse

Account management

Strategic partnerships

Healthcare sales

Travel readiness

Data analytics

Presentations

Customer service

Microsoft Office

Startup experience

Behavioral health

Ausbildung

Bachelor’s degree in healthcare or business

Tools

Microsoft Word

Google Workspace

Excel

PowerPoint

Jobbeschreibung

Mindoula Health is seeking an experienced Clinical Program Manager for its Collaborative Care Program (CCP). The role focuses on expanding provider referrals and sustaining post-implementation partner satisfaction across large accounts, with remote work options and significant travel.

You will partner with senior leaders to schedule regular reviews, analyze referral trends, and develop strategies to grow enrollment while ensuring high-quality care delivery for patients under CCP.