Remote Clinical Operations Lead

Hey Jane; Oregon; Ibrido; USD 68.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited PTO

Health insurance

Dental & Vision

Descrizione del lavoro

Hey Jane is the first and largest virtual medication abortion provider in the US, serving patients across 24+ states. We’re building an operations backbone to keep care running smoothly, and this role owns the clinical schedule, coverage, and day-to-day coordination as an early member of the team.

You’ll partner with the Senior Manager and clinic leaders, helping scale a new department while shaping processes and playbooks for how we work across the states.

Competenze

• 2+ years of experience in clinical operations, healthcare administration, or a similar operational/coordination role
• Highly organized, with a knack for tracking multiple moving pieces at once: schedules, PTO requests, call-outs, vendor setups
• Someone who's comfortable owning a recurring, detail-heavy operational process
• Detail-oriented and accountable: you catch issues early and take ownership of your work
• A natural partner : you build trust easily with clinic managers and cross-functional partners and keep them proactively in the loop
• Energized by the operational and logistical side of healthcare
• Calm in the face of complexity: we operate across 24+ states, each with its own licensing and coverage rules, and you bring confidence and clarity to that kind of scale
• Comfortable learning and working across scheduling, EHR, and lab‑vendor systems (e.g., Elation, Quest, sync visit platforms)
• Excited to help build and refine processes as a new team and role take shape

Mansioni

• Own the clinical schedule build on its 8-week cycle, plus the ongoing work between builds: processing call‑outs, tracking future PTO requests, and keeping coverage solid across every state we operate in
• Own sync visit configuration — provider availability and appointment slots, covering both standard scheduling and ad‑hoc updates like call-outs
• Review and approve clinical payroll (base hours, additional time, differentials) on a clean recurring cadence
• Support day-to-day operational escalations within a playbook our Senior Manager builds
• Support new-hire onboarding logistics and vendor configuration for clinical hires (Elation, Quest, and similar systems)
• Help organize our Operations On-Call rotation schedule

Conoscenze

Scheduling

Operational coordination

Detail-oriented

Cross-functional collaboration

Healthcare experience

Process ownership

Strumenti

Elation

Quest

EHR systems

Descrizione del lavoro

Hey Jane is the first and largest virtual medication abortion provider in the US, serving patients across 24+ states. We’re building an operations backbone to keep care running smoothly, and this role owns the clinical schedule, coverage, and day-to-day coordination as an early member of the team.

You’ll partner with the Senior Manager and clinic leaders, helping scale a new department while shaping processes and playbooks for how we work across the states.