Remote Clinical Hub Lead | Growth & Ops

Remote Jobs; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Job summary

PharMerica is seeking a dedicated call center professional to support long-term care and senior living clients in a non-retail, closed-door pharmacy environment.

Remote work is available across the Continental USA, with Central Time Zone hours (Mon-Fri 11am-7:30pm CT). The role focuses on customer service excellence, metrics, and teamwork to meet client needs and ensure efficient processing of requests.

Qualifications

• Required: Associate degree.
• Desired: Bachelor’s Degree.
• 2+ years in a Call Center environment.

Responsibilities

• Sets goals for/with team.
• Creates action plans to reach goals.
• Utilizes planning tools to stay on task (e.g., To Do lists, Outlook).
• Delegates appropriately.
• Prepares reports and analyzes metrics.
• Monitors volumes for timely processing of forms and prior authorizations.
• Communicates with Manager/Director on performance and priorities.
• Implements operational enhancements to improve team productivity.

Skills

Call Center experience

Customer service

Communication skills

Teamwork

Education

Associate degree

Bachelor’s Degree

Tools

Outlook

Job description

PharMerica is seeking a dedicated call center professional to support long-term care and senior living clients in a non-retail, closed-door pharmacy environment.

Remote work is available across the Continental USA, with Central Time Zone hours (Mon-Fri 11am-7:30pm CT). The role focuses on customer service excellence, metrics, and teamwork to meet client needs and ensure efficient processing of requests.