Remote Clinical Hub Lead — Pharmacy Ops & Analytics

BrightSpring Health Services; Louisville (KY); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

STD LTD

Tuition assistance

401k

Paid time off

Tuition reimbursement

Non-retail environment

Job summary

PharMerica is seeking a Clinical Hub Lead to manage a call center-focused pharmacy operations team. You will set goals, monitor performance, and drive process improvements in a non-retail, closed-door environment.

The role requires a minimum 2+ years in a call center setting with strong communication and planning skills. Remote work is possible within the Continental USA, with a 11am–7:30pm Central schedule.

Qualifications

• Associate degree required.
• Bachelor’s degree preferred.
• 2+ years in a Call Center environment.
• Strong interpersonal, oral and written communication, teamwork, ethics, and planning.

Responsibilities

• Lead Clinical Hub operations and team goals.
• Create action plans to reach targets and improve productivity.
• Monitor queues and throughput across prescription processes.
• Prepare reports and analyze metrics for leadership.
• Deploy operational enhancements to optimize performance.

Skills

Leadership

Communication

Planning

Teamwork

Education

Associate degree

Bachelor’s degree

Job description

PharMerica is seeking a Clinical Hub Lead to manage a call center-focused pharmacy operations team. You will set goals, monitor performance, and drive process improvements in a non-retail, closed-door environment.

The role requires a minimum 2+ years in a call center setting with strong communication and planning skills. Remote work is possible within the Continental USA, with a 11am–7:30pm Central schedule.