Remote Clinical Care Coordinator for Telehealth Programs

Rippling, Inc.; United States; Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Fully remote

Paid time off

Career growth

Exposure to cutting-edge therapies

Job summary

Direct Meds is seeking a full-time Clinical Care Coordinator to support telehealth and partner clinic networks in a remote capacity. You will guide patients through their treatment journey, collaborate with providers, and ensure efficient, high-quality care in a fast-paced environment.

Required LVN/LPN license or medical office experience, 2+ years clinical or medical experience within 4 years, and 1–2 years of remote/telehealth experience.

Qualifications

• Active LVN/LPN license or medical office experience.
• Minimum 2 years of clinical or medical experience within the last 4 years.
• At least 1-2 years of remote or telehealth experience.
• Excellent written and verbal communication skills.

Responsibilities

• Communicate with patients through phone calls, email, SMS, and the patient portal.
• Deliver a compassionate, professional, and patient-centered experience during every interaction.
• Adapt to evolving workflows and support new clinical programs as they are introduced.
• Collaborate with providers and internal teams to support patient care, including medication questions, side effects, dosing, and general treatment support.
• Route and elevate clinical concerns to providers when appropriate.
• Coordinate prescription workflows with pharmacy and fulfillment teams.
• Document patient interactions accurately and efficiently in internal systems.
• Support care coordination across GLP-1, peptides, HRT, wellness programs, and additional clinical programs as we continue to grow.
• Meet performance expectations for response time, quality, resolution, and patient experience.

Skills

Communication skills

Remote work experience

Medical office experience

Telehealth experience

Organizational skills

Education

LVN/LPN license

Tools

EMR systems

CRM systems

Ticketing systems

Job description

Direct Meds is seeking a full-time Clinical Care Coordinator to support telehealth and partner clinic networks in a remote capacity. You will guide patients through their treatment journey, collaborate with providers, and ensure efficient, high-quality care in a fast-paced environment.

Required LVN/LPN license or medical office experience, 2+ years clinical or medical experience within 4 years, and 1–2 years of remote/telehealth experience.