Clinical Care Coordinator - Remote

Rippling, Inc.; United States; Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Fully remote

Paid time off

Career growth

Exposure to cutting-edge therapies

Job summary

Direct Meds is seeking a full-time Clinical Care Coordinator to support telehealth and partner clinic networks in a remote capacity. You will guide patients through their treatment journey, collaborate with providers, and ensure efficient, high-quality care in a fast-paced environment.

Required LVN/LPN license or medical office experience, 2+ years clinical or medical experience within 4 years, and 1–2 years of remote/telehealth experience.

Qualifications

• Active LVN/LPN license or medical office experience.
• Minimum 2 years of clinical or medical experience within the last 4 years.
• At least 1-2 years of remote or telehealth experience.
• Excellent written and verbal communication skills.

Responsibilities

• Communicate with patients through phone calls, email, SMS, and the patient portal.
• Deliver a compassionate, professional, and patient-centered experience during every interaction.
• Adapt to evolving workflows and support new clinical programs as they are introduced.
• Collaborate with providers and internal teams to support patient care, including medication questions, side effects, dosing, and general treatment support.
• Route and elevate clinical concerns to providers when appropriate.
• Coordinate prescription workflows with pharmacy and fulfillment teams.
• Document patient interactions accurately and efficiently in internal systems.
• Support care coordination across GLP-1, peptides, HRT, wellness programs, and additional clinical programs as we continue to grow.
• Meet performance expectations for response time, quality, resolution, and patient experience.

Skills

Communication skills

Remote work experience

Medical office experience

Telehealth experience

Organizational skills

Education

LVN/LPN license

Tools

EMR systems

CRM systems

Ticketing systems

Job description

At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.

Clinical Care Coordinator - Remote

Position: Clinical Care Coordinator - Remote

Hourly Pay Range: $30-$36 per hour

Note: The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.

Direct Meds Clinical is seeking a full-time Clinical Care Coordinator to support our growing telehealth and partner clinic network. This role blends clinical support, patient coordination, and operational execution in a fast-paced, remote environment.

You’ll play a key role in guiding patients through their treatment journey while partnering with providers and internal teams to deliver efficient, high-quality care.

We’re looking for team members who are adaptable, compassionate, excellent communicators, and thrive in a fast-paced, collaborative environment where new programs and processes are introduced regularly.

About DirectMeds

At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you’re driven by purpose and excited by growth, Direct Meds is the place to be.

What you’ll do

• Communicate with patients through phone calls, email, SMS, and the patient portal.
• Deliver a compassionate, professional, and patient-centered experience during every interaction.
• Adapt to evolving workflows and support new clinical programs as they are introduced.
• Collaborate with providers and internal teams to support patient care, including medication questions, side effects, dosing, and general treatment support.
• Route and elevate clinical concerns to providers when appropriate.
• Coordinate prescription workflows with pharmacy and fulfillment teams.
• Document patient interactions accurately and efficiently in internal systems.
• Support care coordination across GLP-1, peptides, HRT, wellness programs, and additional clinical programs as we continue to grow.
• Meet performance expectations for response time, quality, resolution, and patient experience.

What we’re looking for

Required:

• Active LVN/LPN license or medical office experience
• Minimum 2 years of clinical or medical experience within the last 4 years
• At least 1-2 years of remote or telehealth experience
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working independently while remaining highly engaged in a remote setting.
• Proficient with computers and able to learn new software and workflows quickly.

Preferred:

• Familiarity with GLP-1s, peptides, HRT, men's health, or other telehealth treatment programs.
• Experience with EMR, CRM, or ticketing systems
• Preferred availability for a Thursday–Monday schedule
• Experience working in a fast-paced, high-volume environment.

Equipment requirements:

Candidates must have the following prior to their start date:

• Reliable laptop or desktop computer capable of supporting remote work.
• Quality headset for phone calls
• High-speed, reliable internet connection
• Dedicated, quiet workspace suitable for patient calls and remote work
• Ability to work in a private, distraction-free environment while handling confidential patient information.

What we offer

• Competitive compensation
• Fully Remote Position
• Paid time off and company holidays
• Opportunities for career growth within a rapidly scaling company
• Exposure to cutting-edge therapies in wellness and longevity

Direct Meds is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.