Remote Client Training & Success Specialist

Cohere Health

Northern (KY)

Hybrid

USD 65,000 - 82,000

Full time

25 hours ago

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Benefits offered by this job

Fully remote

Travel about 25%

Health insurance

401k with company match

14 weeks paid parental leave

Job summary

Cohere Health is seeking a Client Training Specialist to design and deliver training for client RN and MD reviewer teams, focusing on queue management workflows. You will create scalable LMS content, tailor materials to client structures, and coordinate onboarding training across diverse health-plan clients.

You will work with cross-functional teams, continuously improve training materials, and deliver engaging webinars and demos remotely.

Qualifications

Bachelor's degree in Business, Communications, Education, or related field.
3–5 years in a customer service or client-facing role.
2+ years designing and delivering training to client teams or end users.
Background in instructional design, content writing, or training development.
Experience with SaaS or healthcare technology, especially utilization management workflows is a plus.
Ability to document complex workflows and client structures.

Responsibilities

Support the development and delivery of live and digital training for client RN and MD reviewer teams focused on queue management workflows.
Coordinate client onboarding training specific to queue management processes, reviewer workflows, and platform navigation.
Build out and maintain training toolkits and LMS content to ensure scalability and consistency across client organizations.
Develop engaging training materials tailored to each client's unique customizations, organizational structure, and internal team workflows.
Continuously review existing training materials, videos, and webinars to determine accuracy, effectiveness, and relevance to current and future state workflows.
Gain and maintain a deep understanding of Cohere's product, queue management functionality, and client-specific configurations to ensure training reflects real-world reviewer experiences.
Deliver high-quality, professional webinars and demos remotely to client reviewer teams.
Incorporate user feedback to constantly iterate and improve training services.
Collaborate with internal teams (Delivery Solutions, Program Management, Provider Success) to gather information on workflow changes and translate them into effective training materials.
Document and track client-specific workflow customizations to ensure training content remains aligned with each client's operating model.