Provider Success & Training Specialist New

Cohere Health; Northern (KY); Hybrid; USD 65,000 - 82,000; Full time

Benefits offered by this job

Fully remote

Travel about 25%

Health insurance

401k with company match

14 weeks paid parental leave

Job summary

Cohere Health is seeking a Client Training Specialist to design and deliver training for client RN and MD reviewer teams, focusing on queue management workflows. You will create scalable LMS content, tailor materials to client structures, and coordinate onboarding training across diverse health-plan clients.

You will work with cross-functional teams, continuously improve training materials, and deliver engaging webinars and demos remotely.

Qualifications

• Bachelor's degree in Business, Communications, Education, or related field.
• 3–5 years in a customer service or client-facing role.
• 2+ years designing and delivering training to client teams or end users.
• Background in instructional design, content writing, or training development.
• Experience with SaaS or healthcare technology, especially utilization management workflows is a plus.
• Ability to document complex workflows and client structures.

Responsibilities

• Support the development and delivery of live and digital training for client RN and MD reviewer teams focused on queue management workflows.
• Coordinate client onboarding training specific to queue management processes, reviewer workflows, and platform navigation.
• Build out and maintain training toolkits and LMS content to ensure scalability and consistency across client organizations.
• Develop engaging training materials tailored to each client's unique customizations, organizational structure, and internal team workflows.
• Continuously review existing training materials, videos, and webinars to determine accuracy, effectiveness, and relevance to current and future state workflows.
• Gain and maintain a deep understanding of Cohere's product, queue management functionality, and client-specific configurations to ensure training reflects real-world reviewer experiences.
• Deliver high-quality, professional webinars and demos remotely to client reviewer teams.
• Incorporate user feedback to constantly iterate and improve training services.
• Collaborate with internal teams (Delivery Solutions, Program Management, Provider Success) to gather information on workflow changes and translate them into effective training materials.
• Document and track client-specific workflow customizations to ensure training content remains aligned with each client's operating model.

Skills

Customer service

Training delivery

Instructional design

Content writing

LMS platforms

Jira/Monday.com

Education

Bachelor's degree

Tools

Jira

Monday.com

Job description

Cohere's Client & User Management team is responsible for ensuring that client organizations are supported throughout their lifecycle of using the platform. This role will ensure our client reviewer teams—RN and MD reviewers—have the right tools, training, and resources to effectively manage their queues across all lines of business. The Client Training Specialist position is a specialist-level role critical to our organization's success.

As a Client Training Specialist, you will work closely with many teams at Cohere to deeply understand our mission, our clients' organizational operating structures, and the internal workflows of their review teams. You will develop an expert-level understanding of current and future state workflows, client-specific customizations, and queue management processes. You will use this knowledge to support, coordinate, and execute training programs that enable RN and MD reviewers to operate efficiently within Cohere's platform.

The Client Training Specialist will be highly organized in order to plan and execute all client training sessions and activities, successfully engaging reviewer teams to drive adoption and proficiency in queue management workflows.

What you’ll do:

• Support the development and delivery of best-in-class live and digital training for client RN and MD reviewer teams focused on queue management workflows.
• Coordinate client onboarding training specific to queue management processes, reviewer workflows, and platform navigation.
• Build out and maintain training toolkits and LMS content to ensure scalability and consistency across client organizations.
• Develop engaging training materials tailored to each client's unique customizations, organizational structure, and internal team workflows.
• Continuously review existing training materials, videos, and webinars to determine accuracy, effectiveness, and relevance to current and future state workflows.
• Gain and maintain a deep understanding of Cohere's product, queue management functionality, and client-specific configurations to ensure training reflects real-world reviewer experiences.
• Deliver high-quality, professional webinars and demos remotely to client reviewer teams.
• Incorporate user feedback to constantly iterate and improve training services.
• Collaborate with internal teams (Delivery Solutions, Program Management, Provider Success) to gather information on workflow changes and translate them into effective training materials.
• Document and track client-specific workflow customizations to ensure training content remains aligned with each client's operating model.

What you’ll need:

• Bachelor's degree in Business, Communications, Education, or a related field.
• 3–5 years of experience in a customer service and/or client-facing role.
• 2+ years of experience designing and delivering training to client teams or end users.
• Background in instructional design, content writing, or training development.
• Technology platform or SaaS domain experience; healthcare technology experience, particularly supporting utilization management or prior authorization workflows, is a plus.
• Strong understanding of queue management concepts and reviewer workflows, or the ability to rapidly learn them.
• Demonstrated ability to understand and document complex workflows, system customizations, and organizational structures; familiarity with client organizational structures in health plan or payer environments is a plus.
• Prior experience supporting mid- to large-scale projects, with the ability to prioritize across a portfolio of client accounts and focus effort on the highest-impact activities.
• Strong attention to detail in creating and maintaining training materials and collateral.
• Solid understanding of LMS platforms and the functionality required to deliver best-in-class training.
• Proven ability to deliver training to large groups, both in person and virtually, translating complex workflow information into clear materials for diverse audiences.
• Excellent interpersonal, oral, and written communication skills, with a knack for understanding others' perspectives and addressing challenges constructively.
• Intellectually curious, with a continuous-improvement mindset and comfort working cross-functionally across remote teams.
• Flexible and agile in ambiguous situations; open to changes in role and scope as the business grows.
• Experience with project management tools such as Jira and/or Monday.com.

• Fully remote opportunity with about 25% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 14 weeks of paid parental leave

The salary range for this position is $65,000 to $82,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

• Connect with Talent Acquisition for a Preliminary Phone Screening
• Meet your Hiring Manager!
• Behavioral Interview(s)

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles . We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.